GREENWOOD VILLAGE, Colo., Jan. 19 /PRNewswire-FirstCall/ -- CIBER, Inc. (NYSE: CBR) announced it was ranked as the best overall provider of Enterprise Resource Planning (ERP) solutions in both the United States and the United Kingdom in the 2009 Black Book of Outsourcing survey. In addition to the best overall ranking, CIBER was named the #1 provider of SAP and Lawson outsourcing implementation and managed services.
Each year the Brown-Wilson Group, a Datamonitor company, conducts an annual survey to find out organizations' satisfaction with their outsourcing service providers. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by more than 26,000 respondents from service users around the globe.
In the 2009 ERP survey, 1,888 qualified respondents ranked 106 ERP management outsourcing suppliers offering individual or bundled contractual arrangements as part of the Black Book annual survey, conducted Q2 2009 via web survey instrument. Black Book analysts cited CIBER as #1 in 9 of the 18 Key Performance Indicators (KPIs) used to identify vendor ranking. Among CIBER's #1 KPI rankings were Innovation, Customization and Viability.
"CIBER has earned the distinction of being one of the most customer-respected outsourcing services companies in the world," said Scott Wilson, co-author of The Black Book of Outsourcing. "CIBER has earned top honors due to its ability to deploy consistently across the full spectrum of criteria that clients look for in their ERP service providers."
"CIBER's commitment to our customers has made us an innovative source for ERP applications and business knowledge. We believe our experience, strong partnerships, industry expertise, technology leadership and global presence have been the key to solutions excellence for each of our more than 2,000 enterprise software projects as well as our #1 ranking in the Black Book of Outsourcing's 2009 ERP Survey," said Mac Slingerlend, CEO of CIBER, Inc.
About Brown-Wilson Group
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater, Fla., USA, (a Datamonitor Company) measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.
Top ERP Service Providers Methodology
Black Book utilizes a four-step process to collect candid performance data. Firstly, Black Book collects a series of direct evaluations covering 31 performance areas on leadership and senior management, which comprise the scored ranking of the "Black Book 50 Best Managed Vendors".
Secondly, Black Book collects ballot results on 18 performance areas of operational excellence to rank vendors by outsourced service lines. The gathered data are subjected immediately to an internal and external audit to verify completeness and accuracy and to make sure the respondent is valid while ensuring that the anonymity of the client company is maintained. During the audit, each data set is reviewed by a Brown-Wilson executive and at least two other people. In this way, Black Book's clients are able to clearly see how a vendor is truly performing. The 18 criteria on operational excellence are subdivided by the client's industry, market size, geography and function outsourced and reported accordingly.
Thirdly, Black Book collects ballot results on 20 performance areas of consultation excellence to rank advisors by outsourced practice outcomes and subjected to the same audit and validation processes.
Lastly, situational studies are conducted on areas of high interest such as green outsourcers, educational providers in outsourcing, outsourcing benchmarkers and boutique advisors. These specific survey areas range from four to 20 questions or criteria each.
About CIBER, Inc.
CIBER, Inc. (NYSE: CBR) is a pure-play international IT outsourcing and software implementation and integration consultancy with superior value-priced services and reliable delivery for both private and government sector clients. CIBER's services are offered globally on a project- or strategic-staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974 and headquartered in Greenwood Village, Colo., CIBER now serves client businesses from over 40 U.S. offices, 25 European offices and seven offices in Asia/Pacific. Operating in 18 countries, with more than 8,500 employees and annual revenue of $1.1 billion, CIBER and its IT specialists continuously build and upgrade clients' systems to "competitive advantage status." CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. CIBER, the Reliable Global IT Services Partner. www.ciber.com.
CIBER Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially, as discussed in the company's filings with the Securities and Exchange Commission. CIBER undertakes neither intention nor obligation to publicly update or revise any forward-looking statements. CIBER and the CIBER logo are trademarks or registered trademarks of CIBER, Inc. Copyright© 2009.
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