Cisco Launches its China Network Operation & Maintenance Center in Chengdu Tianfu Software Park

Sep 27, 2012, 13:00 ET from Chengdu Tianfu Software Park

CHENGDU, China, Sept. 27, 2012 /PRNewswire/ -- Cisco officially launches its China Network Operation & Maintenance Center located in Tianfu Software Park. Cisco decided to adopt a Build-Operate-Transfer cooperation model (BOT) using the services of the Tianfu Software Park Outsourcing Solution Center for this new operation. The Tianfu Software Park one-stop service BOT model covers facilities, talent acquisition, payroll and administration management.  

Cisco China Network Operations Center will provide a series of Cisco Smart Services Delivery from its Chengdu site, including Cisco smart operator services, smart exclusive services, compliance and configuration management services, knowledge cloud services as well as intelligent network-level services. The smart operator services provide around-the-clock remote monitoring & management and operational services for Cisco network equipment; the smart exclusive services provide expert-exclusive high-end technical support services; the compliance and configuration management services provide compliance and configuration change management services to remote and on-site uninterrupted network equipment; and the knowledge cloud services achieves the automatic alarm analysis and processing function by intelligent professional technology, and the intelligent network-level services provide automatic fault alarms as well as assets, lifecycle and service contract management services.

At the opening ceremony, Cisco's Global Vice President and Asia-Pacific Technical Services (TS) Division Head Karen McFadzen said: "Cloud computing, Internet of Things and smart urban operations represent the current development trend of the information industry and are also emerging industries which China is vigorously supporting and guiding. Under this trend, the smart operation ability becomes the supporting environment and leading indicator for the industrial development. The Chengdu-based Cisco network operations center will become Cisco Greater China's smart service delivery center and provide services and support for Cisco's customers in Greater China and the businesses of its global customers in China. Cisco will take the establishment of the network operations center as an opportunity and continue to uphold the belief that Cisco should grow together with the regional economy, providing customers with more solutions which are closer to the local market demand."

Chengdu Tianfu Software Park (TSP), located in the southern park of Chengdu Hi-tech Zone, is Asia's largest professional tech park and one of China's 10 largest software industry bases. It has a planned construction area of 3.7 million square meters and a developed construction area of more than 1.3 million square meters. Officially opened in 2005, TSP is now the fastest-growing professional software park in China, attracting more than 350 famous domestic and international enterprises, including IBM, SAP, NEC, Cisco, GE, Philips, Dell, NCS, Huawei, Ubisoft, Alibaba, Maersk, Siemens, Ericsson, Tencent, Garmin, Wipro, DHL, PwC and Manulife Financial, 40% of which being foreign-funded enterprises and 32 Fortune Global 500 companies, with a total population of over 40,000 employees. The park has successfully promoted industrial clusters of business software, ITO, digital entertainment, telecommunications and BPO/back office service centers and has become the first choice for leading domestic and international software and service outsourcing enterprises in their China strategic layouts.


Tammy Zhou
Tel +86-28-8533-1111 x8181

SOURCE Chengdu Tianfu Software Park