Cisco SocialMiner Wins Best of Enterprise Connect Award

Judges Select Cisco SocialMiner as Innovation Leader at Enterprise Connect Orlando 2011

Mar 02, 2011, 16:53 ET from UBM TechWeb

ORLANDO, Fla., March 2, 2011 /PRNewswire/ -- Enterprise Connect Orlando, produced by UBM TechWeb, today announced that Cisco SocialMiner™ was selected as the winner of the 2011 Best of Enterprise Connect award.  The Best of Enterprise Connect program recognizes exhibitors who have made significant technological advancements within the enterprise communications industry. Cisco SocialMiner ultimately earned the top spot for its innovative enterprise social media solution.  Enterprise Connect Orlando 2011 is taking place through March 3rd at the Gaylord Palms Hotel in Orlando, FL.  For more information visit:

"We want to congratulate all the sponsors who participated and extend a special recognition for each finalist. Each company exhibits continued innovation and commitment to driving the enterprise communications industry forward, and we're proud to spotlight that with the Best of Enterprise Connect," said Eric Krapf, Enterprise Connect Co-Chair. "The Best of Enterprise Connect award represents a superior level of achievement in the industry and Cisco SocialMiner proved to be at the forefront."

"We are honored that Cisco SocialMiner has been selected as the recipient of the Best of Enterprise Connect award," said John Hernandez, vice president and general manager, Customer Collaboration Business Unit, Cisco. "Increasingly, customer conversations are moving online to social platforms such as Facebook and Twitter, and to participate, enterprises need to incorporate this new mode of customer collaboration. We developed Cisco SocialMiner to enable companies to engage proactively with customers through the social media outlet of their choice and deliver real-time responses to customer feedback. Taking this approach, companies can immediately enhance customer relationships and improve overall brand perception."

To be eligible for the Best of Enterprise Connect award, entrants must be an Enterprise Connect Orlando 2011 exhibitor and clearly demonstrate technological innovation and value to market. From over 30 submissions received, the judging panel of industry luminaries selected Avaya Flare Experience and Avaya Desktop Video Device, Cisco SocialMiner, Hewlett Packard HP Visual Collaboration: Executive Desktop, Plantronics Voyager Pro UC, ShoreTel Mobility, Verizon Unified Communications and Collaboration as a Service, VidyoRouter Cloud Edition, as the seven finalists to compete for the Best of Enterprise Connect award.  As a result of Cisco's innovative enterprise social media solution, judges announced Cisco SocialMiner as the 2011 Best of Enterprise Connect award winner.

Cisco SocialMiner, a social media customer care solution that enables companies to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook, or other public forums or blogging sites.

About Enterprise Connect®

Enterprise Connect® (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (, providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit

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