Unify's New Way to Work (NW2W) Ambassador program honors leaders who have recognized the impact of global work trends on today's business, have prioritized new strategies for communications and collaboration and are successfully navigating the changing technology business landscape to embrace the New Way to Work (#NW2W).
Using OpenScape, the City of Scottsdale and its IT services have seen a direct increase in operational efficiency by making it easy for users to coordinate with coworkers, other departments and the greater public as part of the City's daily operations. To note, OpenScape Web Collaboration was instrumental as Scottsdale facilitated Public Safety and Municipal resources during their annual "event season." Each year from early January through February, more than one million spectators attend the PGA golf tournament, an international horse show, and a nationally televised car show. Web Collaboration is used to coordinate with outside agencies, private contractors and City staff.
"As the City of Scottsdale serves the public, Unify serves us. With One Number Service and mobility at the forefront of our government-wide communications strategy, OpenScape's self-service tools have lightened the workload for centralized support teams," said Shannon Tolle, IT Communications Director with the City of Scottsdale, Arizona. "Before, employees had to call IT to arrange for a bridge or portal. Now employees are launching virtual meetings on their own. This is part of what makes the OpenScape platform scalable to a large user base and helps our employees do their work with ease."
The City's transition to a "City Desk Top Anywhere" strategy and going mobile initiative grants government officials the freedom to be anywhere workers; professionals who can work where ever and from which ever device they choose, giving them more flexibility and optimizing their work-life integration.
"Digital transformation is a crucial step in fighting bureaucratic red tape and inefficiency," said Bill Hurley, chief marketing officer, Unify. "Engaged Cities, like Scottsdale, Arizona, realize that with today's distributed workforce there's a real need for enhanced productivity tools across multiple platforms to support the New Way to Work. The public sector can successfully combat rising operational costs and restrictive budgets with people-first solutions that empower people to communicate in the most efficient ways possible."
Several trends are driving the creation of Engaged Cities, such as today's increased preference for digital engagement, the emergence of the public cloud infrastructure, and the proliferation of mobile devices. Knowing this, the City of Scottsdale launched a plan to cut overhead, improve scalability, and add unified communications capabilities to its voice network. Controlling telephony costs and improving staff productivity were the City's top goals.
"Rated among the nation's most desirable communities to live in, Scottsdale's service and strong community can be sourced back to the commitment behind each government employee," continued Brad Hartig, chief innovation officer of the City of Scottsdale, "In our efforts to effectively serve the public, we've adapted to today's digital habits with software solutions that translate across devices and allows our officials to easily communicate whether they are in the office or throughout the city."
As public sector leaders such as the City of Scottsdale, Arizona, continue to prioritize new strategies for communications, collaboration, and IT infrastructure, Unify is committed to honoring companies and individuals who are championing the New Way to Work.
For more information about the New Way to Work Global Ambassador Program, visit the NW2W hub at www.unify.com/nw2w and join the conversation on Twitter #NW2W.
About Unify Unify is one of the world's leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security.
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