CHARLOTTE, N.C., May 14, 2015 /PRNewswire/ -- Clear Point Claims today announced that the company has entered into a strategic relationship with SPLICE Software of Calgary, Alberta, Canada to provide personalized outbound voice messaging services to multi-line insurance carriers in the United States. SPLICE Software optimizes customer interactions with outbound communications that fuse the power of the human voice with company data to create personalized messages that drive results.
In making the announcement, Clear Point Claims CFO Michael Miller said, "Our insurance carrier clients have asked us to find innovative ways of helping them improve customer satisfaction during the claim cycle. Additionally, our clients have sought innovative ways to aid in preparing an insured before a catastrophic weather related event, as well as aiding in the acceleration of post event claims. The SPLICE Software product portfolio provides us that platform to strategically assist with client customer satisfaction improvement in the most difficult of circumstances…when they have a claim."
SPLICE Software's cloud-based platform makes it simple for client companies to improve customer relationships, generate higher contact rates and reduce overall communications costs while cultivating closer relationships with customers. SPLICE Software creates customized solutions for clients, adding unique content and voice talent to ensure optimal customer responses and assisting companies with using their customer data to their greatest advantage.
"With the right voice talent and appropriate data use, companies can measurably improve customer relationships while reducing communications costs," said Tara Kelly, founder and CEO of SPLICE Software. "We're thrilled to work with an industry leader like Clear Point Claims to improve customer satisfaction with a proactive communications program."
About Clear Point Claims
Clear Point Claims is a national independent adjusting company providing a variety of specialized services to property and casualty insurance carriers. Through our network of 650 adjusters strategically located throughout the lower 48 States, Clear Point Claims is able to support the claims processing needs of our clients with rapid deployment of adjusters, coupled with highly trained in-house claims handling staff. Clear Point Claims also provides FNOL call center services, with centers in Ft. Worth Texas and Charlotte, North Carolina.
About SPLICE Software
SPLICE Software combines customer data with the power of the human voice to measurably improve corporate communications. With offices in Canada and the U.S., SPLICE Software works with Fortune 1000 companies worldwide to optimize customer interactions, creating compelling outbound communications with patent-pending human voice software, personalized automated messaging systems and a cloud-based platform that seamlessly integrates with clients' existing infrastructure for a short implementation cycle and fast return on investment. SPLICE Software supercharges loyalty programs and Net Promoter Surveys, gets quick responses to late payment and account notification reminders and streamlines live agent interactions. Find out more at www.splicesoftware.com.
SOURCE SPLICE Software