ClickConnect 2014 Takes Global Mobile Workforce Management Conference to Sunny San Diego, California

SAN DIEGO, California, September 15, 2014 /PRNewswire/ --

Experts in mobile workforce management will come together against the beautiful backdrop of Southern California beaches when ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) hosts ClickConnect 2014, its global user conference, from September 15-17 in San Diego. The conference highlights the power of service chain optimization and mobility, enabling service providers to be at their best at the moments that matter most-the customer engagement moments.

ClickConnect, the leading business and educational conference focused on mobile workforce management, brings together executives, customers and industry experts for three days of highly informative events. Keynote addresses feature Kincare CIO Jerome Barrientos, Ledcor Technical Services President Jimmy Byrd, Harvard Business School Senior Associate Dean Francis X. Frei, National Grid Business Change Manager Peter Graham, along with top ClickSoftware executives.

"The mark of a winner is leveraging everything available to win the game. With relentless innovations ClickSoftware continues to offer new ways to reach your service envelope and beyond, setting you on a rapid trajectory to success in today's competitive service world," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "Attendees will participate in benchmarking sessions from top industry analysts, educational discussions on emerging technology and industry trends, and most importantly receive a practical roadmap for success that can be applied to their organization."

The 2014 agenda also includes insightful presentations from industry analysts like JP Gownder, Vice President, Principal Analyst at Forrester Research who will discuss how wearable technology and M2M will fuel the Internet of Things. Platinum sponsor Accenture will explore the value that wearables can bring to field service organizations.

Additionally, attendees can preview the latest release of ClickSoftware's ServiceOptimization Suite that allows organizations to proactively meet the demands of their service level agreements (SLAs) while greatly increasing the efficiency and effectiveness of their service operation. Features include:

• The new Predictive Travel option utilizes time-of-day traffic patterns and street level routing to create schedules that avoid peak travel times
  
• Forward-thinking capacity planning capabilities identify the gaps between demand forecast and workforce capacity to drive resource allocation change decisions, better controlling the balance between service levels and operational costs. Planners can simulate schedules for specific job and skill types across defined periods to maximize compliance and productivity.

• Mobile assistant enhancements eliminate the need for most code-based alert creation - increasing staff productivity, safety and further driving customer satisfaction.  

• Compatibility with Windows Phone 8 extends the ability to manage and optimize the mobile workforce in real-time to a rapidly expanding base of enterprise users.

Follow @ClickSoftware  on Twitter for live ClickConnect updates using #ClickConnect. The full conference agenda can be found here.

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

Tiffany Darmetko
MSLGROUP for ClickSoftware
+1-781-684-0770
[email protected]

SOURCE ClickSoftware Technologies Ltd