ClickSoftware Announces Mobility Suite v8.1.1

SAN DIEGO, April 20 /PRNewswire-FirstCall/ -- GARTNER MOBILE SUMMIT -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of workforce management and optimization solutions, debuts a major upgrade to its Mobility Suite at this week's Gartner Wireless, Networking and Communications Summit in San Diego (booth P). The solution is the first specifically designed for service businesses to fully leverage the growing innovations of today's mobile ecosystem.

(Photo: http://www.newscom.com/cgi-bin/prnh/20100420/386979 )

This new version combines the power of sophisticated mobile applications, with the flexibility of an enterprise mobile system, built on top of an expandable mobile platform. Aligning customized business needs with hardware usability requirements, its configuration tools and integration models allow the technology to mature with changing business rules. Organizations can use their mobile hardware of choice – from cellphones, PDA's and smart phones to BlackBerry's, tablets and laptops – and operating systems, such as Microsoft's Windows Mobile – without costly, frequent replacements and infrastructure re-engineering.

New features include:

• A new user interface, optimized for today's growing line of tablets and large-screen handsets
• Improved emergency handling, including an efficient push mechanism and messages prioritization
• Improvements of its Mobile Widgets infrastructure, to support collapsible and web-based widgets (supporting JavaScript, HTML, etc.)
• New additions to the "single click" functionality, now encompassing camera, bar codes and more
• Expanded Dynamic form capabilities, including regular expressions, complex validations and context sensitive scripts
• Enhanced integration capabilities with SAP HCM, Material Management, SAP CATS and PM by utilizing SAP NetWeaver PI

"We have listened carefully to our customers and industry analysts and our latest release enhances key areas such as location awareness services, support for touchscreen devices, widgets and, of course, tight integration with backend systems," said Hannan Carmeli, President and COO of ClickSoftware. "Businesses can fulfill their mobility needs both today – and long down the road – with a solution well ahead of the steep innovation curve of ever-changing mobile technology and platforms."

Connecting Businesses, Field Service Teams – and Customers

ClickSoftware's Mobility Suite is now used by tens of thousands of mobile workers across many industries, including utilities, telecomm, capital equipment and home services, to increase productivity, streamline delivery and reduce overall costs. Recent customer wins include Southern California Gas Company (SoCalGas) and San Diego Gas & Electric (SDG&E), OnStream, Rok, ETSA Utilities, Cable & Wireless and Portugal Telecom.

It erases major communication and information gaps limiting how field-based employees and business serve customers, promoting collaboration at all critical touch points of the service lifecycle:

• Field technicians can complete more service requests, with all the information they need at their fingertips. Jobs are automatically pushed within seconds to their mobile device, and technicians can electronically capture customer data, perform intelligent data validation through the use of dynamic forms, barcodes, RFID and cameras – avoiding hours of traditional paper-based administrative reporting and common human errors.

• Businesses can make faster and more accurate decisions as a result of the increased control and visibility over field activities. Information about consecutive jobs can be automatically pushed to technicians' mobile devices, including any notes from previous visits, site maps and product information. Job, timesheet, customer information and asset inspection can then be fed back into an organization's ERP, CRM, asset management and other back-end systems.

The ClickSoftware Mobility Suite is available in three versions: Advanced Edition, BlackBerry Edition and the Foundation Edition. Extensive support for the iPhone OS, Android based devices, Palm Pre and BlackBerry smartphones, is slated for release later this year.

For more information, please visit www.clicksoftware.com

About ClickSoftware

ClickSoftware is the leading provider of workforce management and optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to ClickSoftware's customers from using the ClickSoftware Mobility Suite. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd