ClickSoftware Named a Leader in IDC MarketScape for Worldwide Utilities Mobile Field Force Management

Jul 22, 2014, 08:00 ET from ClickSoftware Technologies Ltd

BURLINGTON, Massachusetts, July 22, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, announced today it has been named a leader in the 2014 IDC MarketScape for Worldwide Utilities Mobile Field Force Management.

According to the report, based on analysis and buyer perception, ClickSoftware is

  • The largest independent software vendor specialized in automated mobile workforce management and service optimization solutions.
  • Strongly committed to delivering innovative components and functionalities.
  • Meeting the breadth and depth of utilities industry's business needs. Product components have many outstanding capabilities, like crew management, real-time monitoring tools with exceptions handling and automated decision-making capabilities.

More than 75 utility companies from around the globe rely on ClickSoftware to transform service delivery by automating critical activities, and providing visibility into assets and field resources.

Dr. Moshe Ben Bassat, ClickSoftware's Founder and CEO, states, "We are very proud to be named a leader in this important market sector of Utilities Mobile Field Force Management. By its very nature a utility company is required to invest substantial resources to comply with service commitments to customers and regulators. ClickSoftware's proven solutions enable a utility company to generate the maximum service for the level of investment the company can afford to make without risking its own financial viability. Organizations benefit from ClickSoftware's experience and innovation to leverage artificial intelligence, social and predictive apps, real-time mobility, and capacity planning to ensure that workforce productivity is optimized for the benefit of their customers."

The IDC MarketScape study provides utility companies (electricity, gas, water, etc.) with insight into the current capabilities and future strategies of mobile field force management (MFFM) software vendors, guiding them in planning a new MFFM implementation

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About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit Follow us on Twitter.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

Source: IDC MarketScape: Worldwide Utilities Mobile Field Force Management Software, 2014 Vendor Assessment (IDC Energy Insights # EIOS04W, July 2014)

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contact: Kristin Amico ClickSoftware +1-781-272-5903 ext. 2364

SOURCE ClickSoftware Technologies Ltd