ClickSoftware Positioned as a Leader for Third Consecutive Year in the Gartner Magic Quadrant for Field Service Management

Solutions Integrate Mobile, Social, Optimization and Artificial Intelligence to Drive Business Value by Improving Customer Service and Efficiency

Oct 16, 2013, 13:33 ET from ClickSoftware Technologies Ltd

BURLINGTON, Massachusetts, October 16, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has been positioned in the Leaders Quadrant of Gartner's 2013 Magic Quadrant for Field Service Management. This is the third consecutive year that ClickSoftware has been named a Leader based on Gartner's criteria including the ability to execute and the completeness of the vision.

According to Gartner, Field Service Management Magic Quadrant vendors "have demonstrated their ability to provide licensed, SaaS or multiple delivery options that support field service for enterprise customers across a range of industries."[1]

Noting Gartner's assessment that the "field service management market continues to splinter between vendors that offer specialty capabilities and those that deliver broader field service suites,"[2] ClickSoftware, pioneering the concept of service chain optimization for service businesses of any size, offers a broad range of solutions. Its enterprise mobility offering appears independently in Gartner's Magic Quadrant for Mobile Application Development Platforms.

Dr. Moshe BenBassat, ClickSoftware's Founder and CEO states, "We believe having a mobile solution that is robust enough to standalone, versus an extension off of other field service management applications, is indicative of our depth which supports the needs of an entire field service organization. This prevents the need to continually develop a patchwork of capabilities to support organizations as the market needs evolve."

The company's cloud-based optimization solutions continue to be adopted by mid-market and large enterprise customers like Ledcor. Overall, the number of ClickSoftware's new cloud-based customers in the first nine months of 2013 increased by 100 percent compared to the same period last year. Meanwhile, ClickSoftware continues to increase their relative market share in industries such as utility, healthcare and government who are slower to adopt the cloud because of its flexibility to provide an on-premise solution.

ClickSoftware exemplifies Gartner's "Nexus of Forces," which the firm describes as "the convergence and mutual reinforcement of social, mobility, cloud and information patterns that drive new business scenarios."[3] Its solutions integrate mobile, social, optimization and artificial intelligence technologies to drive business value by improving customer service and field workforce efficiency. "One of the keys to rapid deployment for ClickSoftware for any industry is that our collaborative capabilities, and our use of predictive analytics to enable context aware recommendations for mobile users, is built into our service optimization platform and thus available to all of our products including shift planning, scheduling and mobility," added Dr. BenBassat.

"ClickSoftware continues to leverage the unique depth and breadth of our field service management offerings to successfully execute on our vision of an unparalleled service experience for the consumer," noted Dr. BenBassat. "Our ability to deliver both cloud and on-premise solutions, while offering the industry's most dynamic and scalable solutions, gives our customers the right tools to grow and differentiate their own business. ClickSoftware is the largest dedicated field service management vendor by number of customers and market size, which gives us credibility and appeal to prospects looking for a mission-critical solution." The breadth of ClickSoftware's solutions cover demand forecasting, long-and-short term capacity planning, shift planning, real-time scheduling and optimization, enterprise mobility, and business analytics, giving customers a measurable ROI and enabling them to provide outstanding customer service. Intra-day on-going schedule optimization is one example of a unique differentiator that enables ClickSoftware's customer to become a real-time service enterprise.

In the past 12 months ClickSoftware has continued to expand and innovate. Highlights include:

  • Extended Integration with Salesforce: ClickSoftware announced an integration to offer ClickSchedule as a tab within Salesforce. Salesforce Chatter is embedded into ClickSchedule and ClickMobile, with integration between Salesforce and the ClickSoftware cloud.

  • ClickButler Context Aware Personal Assistants: Leveraging Big Data and predictive analytics, ClickButler provides prescriptive recommendations to mobile and other ClickSoftware users.

  • SAP Partnership: ClickSoftware's successful and expanding strategic partnership with SAP now includes ClickSoftware mobility apps in the SAP Store.

  • ClickAppStore: Apps available for download from the ClickAppStore provide health and safety, social collaboration, timekeeping, and crew management capabilities, among others - which can be added via drag-and-drop functionality into ClickSoftware's mobile solutions.

The full 2013 Gartner Field Service Management Magic Quadrant report can be found, compliments of ClickSoftware, at:

About the Magic Quadrant Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1],[2],[3] Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz, Gordon Van Huizen, 9 October 2013

About ClickSoftware ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication. Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When. ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit Follow us on Twitter.

SafeHarbor Statement This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contacts: Kristin Amico ClickSoftware +1-781-272-5903 ext. 2364 Tiffany Darmetko Schwartz MSL for ClickSoftware +1-781-684-0770

SOURCE ClickSoftware Technologies Ltd