ClickSoftware to Build ClickSoftware SuiteApp for the NetSuite SuiteCloud Platform

Partnership to extend ClickSoftware's workforce automation and mobility solutions into the NetSuite Cloud Platform, enabling clients to provide enhanced customer experience

May 16, 2013, 08:00 ET from ClickSoftware Technologies Ltd

NETSUITE SUITEWORLD 2013, SAN JOSE and BURLINGTON, Massachusetts, May 16, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions, today announced that it has partnered with NetSuite, the industry's leading provider of cloud-based financials/ERP software suites, to build the ClickSoftware SuiteApp, built using NetSuite's SuiteCloud Computing Platform.  The ClickSoftware SuiteApp is expected to provide an end-to-end mobile workforce management solution targeted to address the needs of mobile workers and the field service industry at large.

NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. SuiteCloud Developer Tools provide a comprehensive cloud customization environment, whether you're extending NetSuite to fit your business needs or developing completely new applications. SuiteCloud Developer Tools include workflow management, scripting, analytics, web services and more.

"ClickSoftware's cloud-based mobile workforce management solutions is expected to complement NetSuite, enabling customers of all sizes to manage their field service workforce alongside NetSuite ERP and CRM in a single view," said Udi Keidar, VP Cloud Services, ClickSoftware. "The powerful combination is expected to provide organizations with fast and tangible business benefit, including increased customer service levels and lower operational costs."

Working with NetSuite

Whether an organization has tens or thousands of mobile workers, the ClickSoftware SuiteApp is expected to enable companies to enhance the performance of service organizations through real-time scheduling and mobility solutions.  The offering will seek to address the entire lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, employee dispatch, and enables real-time communication to and from the field.

"As a leader in cloud based ERP, partnering with the leader in the mobile workforce industry brings the best of both worlds together for our customers," said Guido Haarmans, Vice President Business Development for Technology Partners at NetSuite. "We expect our customers to be able to benefit from a seamless cloud to cloud integration between the two products for improved business processes that can lead to a remarkable customer experience."

ClickSoftware has a proven record of generating quantifiable value to its clients with mission critical, reliable products, and its deep knowledge of people and processes has helped define industry best practices. Recognized as a leader in Gartner's Magic Quadrant for Field Service, ClickSoftware has repeatedly been acknowledged for its completeness of vision, ability to execute, overall viability, responsiveness, track record and ability to transform the customer experience. Hundreds of thousands of field resources rely on ClickSoftware to ensure the right worker arrives at the right location with the right skillset to complete jobs on time and in the most efficient way possible.

The partnership was announced at SuiteWorld 2013, NetSuite's annual user conference in San Jose, California.

For more information about the integrated solution, please visit

About SuiteCloud

NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite's multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM and Ecommerce); and the NS-BOS Development Platform.

The SuiteCloud Developer Network (SDN) is a comprehensive developer program for Independent Software Vendors (ISVs) who build apps for SuiteCloud. All available SuiteApps are listed on, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit:

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organisations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organisations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

ClickSoftware Contact: Kristin Amico                         ClickSoftware                     +1-781-272-5903 ext. 2364       

SOURCE ClickSoftware Technologies Ltd