ClickSoftware's ServiceTycoon Delivers for Budget Blinds Franchisees

BURLINGTON, Mass., April 15 /PRNewswire-FirstCall/ -- More than 160 owners of Budget Blinds, the fast-growing blinds franchise, have selected ClickSoftware's (Nasdaq: CKSW) ServiceTycoon at the recent Budget Blinds National Convention, to help deliver higher customer service at much lower costs.

In all, more than 900 Budget Blinds franchises are using ServiceTycoon to gain critical advantage in the highly competitive small business world: an all-in-one, user-friendly web portal for everything from scheduling sales and service calls, billing and customer relationship management.

ServiceTycoon gives small and medium-sized businesses full visibility and control over the service process – from the minute a sales lead becomes a customer to a final payment processing. Up and running in just minutes, the on-demand solution lets companies manage business quickly and efficiently – from the office and the field, via mobile devices – without the cost and time needed to design and build custom applications.

Budget Blinds, the #1 ranked window coverings franchise by Entrepreneur for 10 years, has carved out a successful niche by delivering custom, quality window treatments at affordable prices.  Its parent company, California-based Home Franchise Concepts (HFC), consistently evaluates and presents solutions that can help franchise owners better manage their businesses, and recently showcased ServiceTycoon at an owners' meeting.

"Our franchisees often head up sales, technology, finance, and marketing – all at the same time," said Dave Lewis, co-founder and chief information technology officer for Budget Blinds and HFC. "When we showed them how ServiceTycoon relieves some of that pressure so they can focus on customer service, the response was overwhelmingly positive."

With ServiceTycoon, Budget Blinds owners can:

• Painlessly schedule sales consultations and installations: With installers' availability and whereabouts at their fingertips, franchisees can make sure they become more efficient, delivering on-time service to customers and increasing their profitability

• Cultivate customer loyalty: CRM and marketing tools built into ServiceTycoon give franchisees and small business owners an easy way to capture leads, distribute newsletters and manage a detail-rich base of contacts.

• Track sales and billing: ServiceTycoon takes the pain out of managing finances. Oriented for small service organizations, but built with big-business analytics, ServiceTycoon helps Budget Blinds franchise owners capture charges and track invoices and payments electronically.

• Map sales and marketing trends: The Franchisor application contains a dashboard with Google Maps, pinpointing leads and sales within specific geographic regions, bringing the bigger picture to franchise operations managers and corporate teams.

• Leverage the best-practices of F500 companies. ServiceTycoon is backed by technology, continual product development and strategies of ClickSoftware, the company behind some of the world's most successful service teams, amid constantly evolving service demands.

"Local entrepreneurs like Budget Blinds franchise owners set the standard for service excellence in their communities," said Dr. Moshe BenBassat, CEO of ClickSoftware. "We are extremely pleased to help them achieve their customer service goals while simultaneously improving their revenues and profitability."

ClickSoftware, the leading provider of workforce management and service optimization solutions, designed ServiceTycoon specifically to meet the needs of small and medium-sized businesses. Its software as a service (SaaS) solution allows users to choose only the features they most require, ensuring effective return on the investment. With a CustomerZone portal that offers live online training sessions, video clips, easy-to-read help documents, live chat and more, business owners can get up and running quickly, with minimal need for training.

A free trial and demonstration is available at www.servicetycoon.com. Pricing is based on per user, per month and applications selected. An average service provider with five employees would spend less than $150 a month for the standard edition.

About ClickSoftware

ClickSoftware is the leading provider of workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting, capacity planning and shift scheduling to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com .

Safe Harbor

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Budget Blinds franchises and their customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd