SOUTH BURLINGTON, Vt., Jan. 5, 2016 /PRNewswire/ -- Comcast today announced that it is seeking candidates to fill more than 30 new customer-facing jobs in Vermont over the coming months, in addition to the 20 already recently added across the state. These new positions, which include customer care representatives and supervisors based in the company's South Burlington call center, are part of Comcast's multi-year effort to transform the customer experience and to create a culture focused on exceeding customers' expectations, at all levels of the company.
"Comcast is continuing to invest in processes, tools and, most importantly, employees to ensure that our customers have the best possible experience," said Michael Parker, Senior Vice President for Comcast in Vermont. "We're excited for these new hires to join our existing 200 Vermont employees in our efforts to deliver great service, and we're thrilled to be growing our workforce in the Green Mountain State."
"Vermont has a talented, marketable workforce that can serve as a major asset for companies looking to fuel business growth," said Vermont Governor Peter Shumlin. "We have had great job growth from across the private sector and Comcast is another example of a dynamic, growing company choosing to invest and add jobs in Vermont."
In 2015, Comcast NBCUniversal announced a commitment to hiring 10,000 reservists, veterans and their spouses or domestic partners between 2015 and 2017 to work in a variety of positions across all levels of the organization. Comcast also announced last year that it will create more than 5,500 new customer care service jobs nationwide over the next few years as part of its commitment to reinvent the customer experience.
Comcast's customer experience plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company. The core elements of the strategic plan include major investments in technology and training to give employees the tools they need to deliver excellent service; simplifying billing and creating better policies to provide greater consistency and transparency to customers; the renovation of stores; the development of new technologies that will enable customers to interact with the company how and when they want; and continued hiring of frontline employees to serve Comcast's customers.
Comcast was recently awarded a 2015 CandE Award, an honor given to companies that receive the highest ratings from a survey of job applicants (new hires, interviewed candidates, and non-selects) on their applicant journey.
Candidates interested in working for Comcast can check job openings at jobs.comcast.com. More information about Comcast's ongoing efforts to significantly improve the customer experience can be found here.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.
SOURCE Comcast Cable