Comm100 Live Chat Plugin for WordPress & Joomla Hits the Market

VANCOUVER, British Columbia, July 11, 2012 /PRNewswire/ -- Comm100, the leader in customer service and communication software, has just announced the launch of live chat plugins for WordPress and Joomla, the two most widely used Content Management Systems (CMS) in the world. As Comm100's flagship product, Comm100 Live Chat can now be quickly installed on WordPress or Joomla based sites, which satisfies the needs of numerous WordPress or Joomla users who are looking to provide live chat on their websites or blogs.

As the leading global provider of customer service and communication solutions, Comm100 is growing at an unprecedented rate and has won the trust of over 192,800 businesses from all over the world. Comm100 Live Chat is the enterprise-grade live chat software that features a powerful feature set, friendly user interface and stable system performance. Working on over 20,000 websites, Comm100 Live Chat helps businesses increase sales, boost customer satisfaction and reduce operating cost.

Since it first launched on August 5th, 2009, Comm100 Live Chat has been embraced by thousands of businesses around the globe with continuous positive feedback. "Comm100 Live Chat has definitely increased our sales and we tend to think that our website before was like having a shop with no staff; we can now help customers at any point during their visit to our website and track their progress. Comm100 Live Chat has become vital to our business," said Keziah Edwards, Travel Consultant at Beach Club Resorts.

Based on customers' feedback, Comm100 finds that a large number of business websites are built on Content Management Systems (CMS) such as WordPress and Joomla. "We offer the WordPress chat plugin and the Joomla chat module to make it easy for businesses to integrate Comm100 Live Chat onto their WordPress or Joomla based sites and to improve their website conversion rate by providing instant support to the visitors," said Amy Gu, VP of Comm100.

"Besides WordPress and Joomla, there are also many other popular content management systems or ecommerce systems in the market. WordPress and Joomla are just the start. Easy integration with other third-party systems or applications will be realized one by one in the near future," said Amy. "To better meet our customer needs, we are also planning to seamlessly integrate our products with CRM systems like Salesforce and SugarCRM as well as social media platforms such as Facebook."

WordPress and Joomla are both free and open source content management systems for publishing content on the Internet. WordPress is used by over 14.7% of Alexa Internet's "top 1 million" websites and as of August 2011 manages 22% of all new websites. Joomla has been downloaded over 30 million times as of March 2012. It is estimated to be the second most used CMS on the Internet after WordPress.

About Comm100

Comm100 is the leading global provider of enterprise-level customer service and communication solutions, including Live Chat, Support Ticket, Email Marketing, Help Desk, Forum and Knowledge Base. Powerful, integrated and hosted, Comm100 gives businesses an unmatched power to communicate effectively with their customers through multiple channels and deliver superior customer experience. Learn more at: http://www.comm100.com/.

SOURCE Comm100