VANCOUVER, Nov. 21, 2013 /PRNewswire/ -- Comm100, the leading global provider of customer service and communication solutions, announced today a significant update to the company's live support software solution: Comm100 Live Chat. Two important new features are introduced: a Facebook-like embedded chat window style and APIs for businesses to make live chat a truly seamless part of their e-commerce system.
Used by chat tools such as Facebook chat and Gtalk, the embedded chat window style is widely accepted by nowadays' website visitors. Comm100 added it on top of the traditional popup chat window, giving businesses the freedom to choose whichever they deem better for their website experience. "With the embedded chat window option selected, the chat window will float on top of a web page and can be dragged literally anywhere on the web page by the end-users. And when they click to another page on the website, the chat window will follow, thus the conversation won't be interrupted at all," explained Kevin Gao, CEO and Founder of Comm100.
Most businesses have more than one e-commerce tool in use. The APIs are provided for businesses to integrate Comm100 Live Chat with the other e-commerce tools, such as website builder, CRM system, order management system, billing system and so on, to deliver a more targeted and personalized chat experience for customers while increasing the efficiency of customer management and communication efforts.
With over 100,000 business users around the world, Comm100 Live Chat is an award-winning live support solution that enables businesses or organizations to engage their website visitors in real time. "We've increased new sales for 10-20% and having a reliable, fast live chat system in place gives our customers the confidence they look for," said Brian Grosz, Director of Marketing/Sales at CheckMark. Learn more about Comm100 Live Chat at: http://www.comm100.com/livechat/
Comm100 is the leading provider of on-demand customer service and communication solutions that enable businesses of any size to better serve, inform, and convert their customers. Comm100's products include Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. To date, Comm100 has been embraced by over 200,000 businesses across the globe, including Intel, Sunoco, Goodwill, Rogers and many more. Learn more about Comm100 at: http://www.comm100.com/