VANCOUVER, British Columbia, April 25, 2013 /PRNewswire/ -- Comm100, the leading global provider of enterprise-level customer service and communication solutions, announced today the release of an upgraded version of Comm100 Live Chat. The update features a custom variable feature which allows users to offer a more personalized chat experience and optimized implementation code which loads more quickly on users' websites.
Custom variables now available with Comm100 Live Chat enable users to pass along any visitor information that can be captured programmatically from the website directly to the chat interface. For example, websites with member login functions can set Comm100 Live Chat to read user names or other identifying data and automatically pull that info onto the chat interface in real time. Users can now spend less time manually asking or searching for visitor information already available in their database; questions can be answered more efficiently; and each user can successfully complete more chat sessions. Visitor tracking is significantly improved, as website data is seamlessly integrated, making it easy to efficiently offer a personalized experience. The custom variables can also be used in the rules to trigger automatic chat invitations, which are powerful sales drivers that improve customer engagement and increase conversion rates.
In order to implement Comm100 Live Chat, users need to add a simple piece of HTML code onto their website. The new code coming with this upgrade is further streamlined for optimal efficiency and ensures the loading of customer's web pages is not affected, even during Comm100's maintenance times. The code is also compatible with Comm100 Live Chat's API feature which is due for launch later in the year.
"We continually innovate and improve in order to maintain Comm100 Live Chat's place in the market as the most easy-to-use yet full-featured chat solution for businesses," said Kevin Gao, Founder and CEO of Comm100. "We are proactively notifying our current customers about the new streamlined code so they can enjoy the full efficiency benefits. The custom variable is an exciting tool that automatically pulls visitor information from the website into the live chat interface, which improves both the site visitor's experience and the efficiency of operators."
Comm100 Live Chat is a professional website chat solution that allows businesses to efficiently manage customer inquiries and drive sales through the identification and engagement of potential customers. For more information about Comm100 Live Chat, please visit http://livechat.comm100.com/.
Comm100 is the leading global provider of enterprise-level customer service and communication solutions that enable businesses of any size to better serve, inform, and convert their customers. Comm100 offers its more than 200,000 clients seamlessly integrated solutions including Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. Learn more at: http://www.comm100.com/.