Comm100 Upgrades Live Chat for Seamless and Efficient Usage on Mobile Devices
Mobile Visitors' User Experience Significantly Enhanced with Redesigned Chat Windows - iPhone and iPad App Updated for Optimal Operator Experience
VANCOUVER, May 28, 2013 /PRNewswire/ -- Comm100, the leading global provider of enterprise-level customer service and communication solutions, announced today a significant upgrade to its Comm100 Live Chat solution that further optimizes the platform's capabilities for mobile devices.
The upgrade includes a completely redesigned visitor interface for mobile devices to allow users to smoothly connect to chat conversations. Comm100 Live Chat users who used to access the service as a visitor on their mobile devices had to navigate the website version which was not optimized for the smaller mobile screen. This required the users to manually pinch and zoom the screen in order to properly see all of the features.
After the upgrade, mobile users can now access optimized visitor-side windows such as the pre-chat, chat, post-chat rating, and offline message windows which are now completely redesigned in layout and size for mobile viewing. These windows are purpose-built for mobile and represent an industry-leading move for Comm100. The windows have the look and feel of a well-designed app instead of a typical web page, which gives the user an optimized experience.
The upgrade also includes an updated app for iPhone and iPad devices that enables operators to remotely and seamlessly chat with website visitors. This new app features a redesigned user interface with improved aesthetics and more user-friendly functions. A new step-by-step wizard within the app guides users on how to quickly begin interacting with visitors within minutes after signup. A visitor simulation feature provides new users with some test experiences so they can quickly become familiar with operating the Comm100 Live Chat interface.
"We understand the shift to mobile is occurring on both sides, the consumer and the business, so we make sure our solutions proactively change along with the times," said Kevin Gao, Founder and CEO of Comm100. "Comm100 focuses a considerable amount of its resources on streamlining the user experience with an emphasis on design and usability because those features encourage adoption throughout our clients' organizations. Our Comm100 Live Chat solution is now fully optimized for mobile users, a groundbreaking feature that is not offered by most competitive solutions."
Comm100 Live Chat is a professional website chat solution that allows businesses to efficiently manage customer inquiries and drive sales through the identification and engagement of potential customers. For more information about Comm100 Live Chat, please visit http://www.comm100.com/livechat/.
About Comm100
Comm100 is the leading global provider of enterprise-level customer service and communication solutions that enable businesses of any size to better serve, inform, and convert their customers. Comm100 offers its more than 200,000 clients seamlessly integrated solutions including Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. Learn more at: http://www.comm100.com/.
SOURCE Comm100
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