Concentrix and Eptica Sign Worldwide Partnership Agreement

READING, England, November 4, 2014 /PRNewswire/ --

Eptica, a global multichannel customer interaction software company, today announced a significant technology-use agreement with business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX). The collaboration highlights Concentrix' heavy investment in innovative technology and passion for customer experience.

Concentrix is a leader in high-value business services focused on process optimization, customer engagement strategy, technology innovation, and ecosystem performance. The agreement will incorporate Eptica's advanced customer engagement software into Concentrix delivery center operations. Concentrix employs more than 50,000 people speaking 40+ languages in 25 countries.

Eptica's multilingual Customer Engagement Suite transforms customer service by applying linguistics and natural language processing across all digital channels. Under the agreement, Concentrix will leverage the complete range of Eptica's software, including both on-premise and Software-as-a-Service (SaaS) versions. Additionally, Concentrix will be able to use Eptica's open application programming interfaces (APIs) to develop customized product integrations to meet individual client needs.

"Eptica has a proven record of helping companies manage the customer experience through its innovative software, which complements our business," said Philip Cassidy, SVP - Global Application Development at Concentrix. "Having worked together for our clients in Europe over the past three years, we are now expanding our use of this technology globally."

"Our agreement with Concentrix brings together two leaders in customer engagement and will bring new business opportunities to both companies," added Olivier Njamfa, CEO and Co-founder, Eptica. "The agreement expands our footprint in the United States, as well as other countries around the globe. Customer engagement is increasingly critical to companies. The combination of our advanced, linguistic-powered software and the expertise, processes and skills of Concentrix will enable client organizations to transform the customer experience across every channel and interaction."

In total, Eptica has over 400 customers in 15 countries. In the US these include L'Occitane, Direct Wines, EasyRoommate (Vivastreet), and Mind Candy (Moshi Monsters). Eptica is growing rapidly, with combined Q1 and Q2 2014 revenues up 24% on the same period in 2013. The strength of Eptica's technology and approach has been recognized by Gartner, which positioned the company in its 2014 Magic Quadrant for the CRM Customer Engagement Center. This marks the fourth consecutive year the company has appeared in a Gartner Magic Quadrant.

About Eptica 

Eptica is the European leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organisations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalised responses to their queries, through their channel of choice.  

The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service.

Today, more than 400 organisations across all industries and in 15 countries rely on the power of Eptica's platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L'Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica's continuing innovation and strong performance has resulted in the company's inclusion in Gartner Magic Quadrants for the last four years. In 2014 it was the sole European company in the 2014 Magic Quadrant for the CRM Customer Engagement Center.

For more information visit http://www.eptica.com, connect with us on LinkedIn, follow us on Twitter, Facebook or read our blog.

SYNNEX, the SYNNEX Logo, CONCENTRIX and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.

For further information, please contact:
Measures Consulting
Chris Measures
+44-(0)7976-535147
[email protected]

SOURCE Eptica