RESTON, Va., Jan. 23, 2013 /PRNewswire/ -- Contact Solutions, a leading customer self-service solutions provider, announced today Chief Marketing Officer Rob Pepper has received Washington SmartCEO's prestigious Executive Management Award. The awards program recognizes the achievements of Greater Washington's top performers in the executive suite, including: chief financial officers, chief information officers, chief technology officers, chief operating officers and other executive officers.
"Rob has demonstrated unmatched leadership, determination and attention to detail in his role of CMO at Contact Solutions," said Paul Logan, CEO of Contact Solutions. "During his time with us, Rob has helped to redefine the company's strategic purpose around core values, including employee engagement, continuous improvement and innovation."
Since 2011, Pepper has been responsible for the company's marketing, branding, public relations and market development strategies. Under his leadership, Contact Solutions has significantly increased market share and has advanced to become one of the four largest cloud-based customer self-service providers. Over the past year alone, Contact Solutions has been named as one of the fastest growing companies in North America by Deloitte's Technology Fast 500, and was also recognized by Frost & Sullivan for growing twice as fast as the overall contact center market.
Together, the 2013 Executive Management Award winners generate over $2.58 billion in annual revenue and provide nearly 15,000 jobs to the Greater Washington area. The full list of this year's winners will be featured in the March issue of SmartCEO Magazine and will be honored at an awards ceremony on March 21, 2013.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit www.contactsolutions.com
SOURCE Contact Solutions