RESTON, Va., April 4, 2013 /PRNewswire/ -- Contact Solutions, a leading customer self-service solutions provider, today announced that it has been named a finalist for the 2013 Helios Apollo Awards, which recognizes Washington employers who promote employee development and engagement as their organizational culture. Contact Solutions is one of 8 finalists in the Tria category.
"I am enthused and encouraged by the commitment to employee development, engagement and community that our 2013 finalists demonstrate," said Kathy Albarado, CEO of Helios. "We congratulate Contact Solutions on being named a finalist and look forward to coming together in May to celebrate."
Contact Solutions was selected by an independent panel for the company's support of employee development initiatives to help grow the organization, its employees and the community. Specifically, Contact Solutions was evaluated based on the following criteria:
- Strategic alignment of employee development efforts with organizational objectives including:
- Employee onboarding and assimilation process;
- Opportunities for mentoring;
- Employee development programs (internal and external training, corporate university, peer learning groups, etc.)
- Innovative programs or opportunities to develop leadership skills through community involvement;
- The measurable impact of an employee development program(s) on the employee and/or the organization.
"This award is a testament to our commitment to the sustained development of our employees," said Paul Logan, Contact Solutions President and CEO. "The success of any company depends on its people, so we have made a commitment to implement development and mentoring practices and programs that ensure our employees feel valued, and continue to innovate and deliver first-class customer service to our clients."
Helios will honor the finalists and announce the winners at the Apollo Awards breakfast ceremony on Wednesday, May 29th, 2013 at the McLean Hilton in McLean, Va. To register for this event or learn more, please visit www.helioshr.com/apollo.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit www.contactsolutions.com
About Helios HR
Helios provides human capital consulting, HR management outsourcing and recruiting services to help organizations attract, engage, and retain an exceptional workforce. After years of witnessing organizations that recognize employee development and engagement are key strategies to drive business impact and growth, Helios launched the Apollo Awards. Going on the 7th year, the Apollo Awards are now held in partnership with Washington SmartCEO and have honored over 150 organizations. For more information, please visit www.helioshr.com.
SOURCE Contact Solutions