Contact Solutions Launches Self Service Customer Care Solution for Prepaid

Offering combines IVR and mobile for unique personalized customer experience

Jun 19, 2013, 03:00 ET from Contact Solutions

RESTON, Va., June 19, 2013 /PRNewswire/ -- Contact Solutions, a leading cloud-based customer self-service solutions provider, announced today the launch of a new customer care solution designed for the prepaid industry. The solution offers a unique set of capabilities that can provide an advantage over traditional Interactive Voice Response (IVR) platforms for contact centers that service prepaid cards. The offering directly addresses the needs of prepaid card companies today including fraud prevention, regulatory compliance, mobile options and a more personalized IVR customer experience that reduces expenses and curbs churn.

"Every prepaid card company is looking for the perfect formula to promote profitability, long-term customer growth and loyalty and compliance," said Tim Sloane, director of Mercator Advisory Group's Prepaid Advisory Service." It has become more important than ever to choose vendors and partners that offer solutions tailored specifically for the prepaid card industry and Contact Solutions offers this with its new customer care solution."

A leading provider of self service solutions to the prepaid industry since 2004, Contact Solutions processes more than 70 million prepaid interactions per month for 20 million cards. Contact Solutions has developed an expanded customer care solution that addresses the specific challenges the prepaid industry is facing now, and into the future.

Unique features of the prepaid solution include:

  • Fraud Prevention and Detection Tools: Reduces fraud through a series of real-time services, and is compliant with all related provisions in the Durbin Amendment, Patriot ACT and Regulation E
  • Unprecedented Personalization: Patented technology dynamically adapts to individual caller behavior and preferences
  • Mobile Customer Care: Self-service options extend to mobile devices to enable multi-modal customer service communications
  • Customer Profitability Improvements: Simultaneously increase customer loyalty and reduce churn
  • Cost Savings Guarantee:  Cost savings are guaranteed for every prepaid client

Contact Solutions will introduce this new solution at the Network Branded Prepaid Card Association's Power of Prepaid event June 26-28, 2013 in Washington, DC. Various representatives of Contact Solutions will be participating in panel discussions and workshops at the event.  For more information on the new offering, visit

About Contact Solutions
Contact Solutions invents real customer service.  Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.

Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4%— while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award.  For more, visit

SOURCE Contact Solutions