CoreMatrix Launches Service Package Targeting End-User Adoption

RED BANK, N.J., Nov. 4, 2010 /PRNewswire/ -- CoreMatrix Systems™, one of the country's leading cloud computing consulting and Software-as-a-Service (SaaS) deployment companies, announced today a new consulting service package -- the User Adoption Assessment service. Designed to increase end-user adoption through optimal alignment of people, process and technology, the new service will enable customers to drive increased sales, improve productivity and gain a higher rate of Return on Investment (ROI) for their cloud-based CRM systems.

The new service is designed to enhance end-user adoption through a rapid Three Pillar assessment approach that focuses on people, process and technology. CoreMatrix experts work with customers to identify the inhibitors to adoption and provide a short-term action plan, along with a long-term roadmap, to immediately begin addressing adoption inhibitors while also ensuring that long-term adoption is sustained throughout the lifespan of the system. The new service helps to improve end-user adoption whether the customer is in the beginning stages of a CRM implementation or seeking to leverage the full potential of an existing deployment.

"Increasing end-user adoption requires understanding adoption drivers and identifying the key inhibitors. While most companies focus on a basic implementation of the technology, the majority of adoption inhibitors revolve around people and process. Our new adoption package focuses on all Three Pillars to deliver an increased rate of adoption for our customers," said Joan Rothman, Vice President of Marketing at CoreMatrix Systems.

"With more than 1,000 successful cloud computing engagements, CoreMatrix understands that without the right amount of focus on end-user adoption, a cloud-based CRM solution may not meet customer expectations on ROI or productivity. By working with our customers and partners, we can turn around the situation and help ensure that our customers are enjoying the full range of benefits provided by their CRM systems," said Frank McMahon, Co-Founder at CoreMatrix Systems.

About CoreMatrix Systems

CoreMatrix (http://www.corematrix.com) is a leading provider of cloud computing consulting, systems integration, custom application development and support services for mid-sized to Fortune 500 companies. With experience gained from more than 1,000 cloud computing engagements, CoreMatrix is dedicated to helping customers achieve their objectives and obtain the greatest value from their investments. Customer examples include: American Express® Travel Management Services, 20/20 Companies®, PharmaNet, Wyndham Hotels, Tiffany & Co., Citrix® and WebMD®.

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SOURCE CoreMatrix Systems