SEOUL, South Korea, Nov. 23, 2017 /PRNewswire/ --
- In the first week of November, Coupang once again broke revenue records.
- Coupang's growth is accelerating. New revenue records have been consistently set each quarter.
- Records are the result of increased selection expansion, low prices, and a consistent focus on providing great customer experiences.
Ecommerce platform Coupang announced that it has achieved a new revenue record in the first week of November. The weekly figure is up 16% from the peak set in July and up 8% from September. Thanks to Rocket Delivery, Coupang keeps breaking records regularly. On November 2, 2017, the Rocket Delivery business charted a record high in daily delivery volume, only over a month after breaking the same record during the traditional retail sales peak heading into Korea's Chuseok. Marketplace sellers offering quality products on Coupang's platform are also setting new records -- the first week of November was the largest sales week of the year for the tens of thousands of sellers on Coupang.
Coupang believes its rapid growth is the result of a relentless focus on the needs and experience of customers. Continued investment and innovation in technology that enables rapid selection expansion while maintaining Rocket Delivery on-time delivery and order accuracy standards exceeding 99% has delighted customers and kept them coming back for more. Rocket Delivery's fast and reliable service is universally loved and has earned best-in-class customer satisfaction ratings.
Coupang is focused on bringing customers an ever-expanding catalog of goods they want. Throughout the year, Coupang has opened a range of specialty stores, including Organic Food, Men's Grooming, Children's Books, Sporting Goods, and Board Games. Each of these store launches has dramatically increased available selection and aided Customers in discovering quality products with low prices. On top of specialty store launches, Coupang has rapidly expanded selection across Home and Kitchen, Books, Baby, Food, and other Consumables. In July, Coupang launched its own private label brand, Tamsaa, offering a range of premium products (water, tissue, dog pads, etc.) at affordable prices. Also, Coupang has made various attempts for Customer satisfaction, pursuing joint promotions with global brands. Another example is its Rocket Jikgu service which offers Korea's largest online selection of international products with three-day delivery.
Coupang's Senior Vice President of Global eCommerce Navid Veiseh said, "We are grateful to our customers for helping Coupang achieve another growth record. Our customers have demonstrated incredible loyalty and routinely tell us that they cannot imagine living without Coupang. We fulfill our customer's needs by offering everyday low prices, guaranteed next day delivery, and a convenient one-click payment with RocketPay™."
Coupang is one of the largest and fastest growing e-commerce platforms on the planet. Our mission is to create a world in which customers ask "How did I ever live without Coupang?" We are looking for passionate builders to help us get there. Powered by world-class technology and operations, we have set out to transform the end-to-end customer experience -- from revolutionizing last-mile delivery to rethinking how customers search and discover on a truly mobile-first platform. We have been named one of the "50 Smartest Companies in the World" by MIT Technology Review and "30 Global Game Changers" by Forbes.
Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
For more information regarding Coupang, visit www.coupang-usa.com