Crawford & Company Names New Head of e-Learning Services

Mar 15, 2011, 11:00 ET from Crawford & Company

ATLANTA, March 15, 2011 /PRNewswire/ -- Training and business development executive Douglas F. Dell has joined Crawford & Company (NYSE: CRDA; CRDB), the world's largest independent provider of claims management solutions, in a newly created position as senior vice president of e-Learning Services.

"Crawford has long been known for the quality and variety of our educational services, and we have invested significantly in online learning capabilities to continue to lead the industry," said Bob Cormican, senior vice president, compliance, quality and training, to whom Dell reports. "We expect Doug, with his considerable skills and experience, to help us further develop and grow this critical part of our business."

Prior to joining Crawford, Dell served as vice president of global learning for NCR, managing NCR University and all learning programs for the company. Before moving to Atlanta, he spent eight years with Philips Healthcare as the global director of learning services, during which he supported more than 250,000 customers and also served as a board member of the New England Learning Association.

After graduating from Pace University's Lubin School of Business with an MBA in marketing management, Dell served in a number of senior marketing and business development roles at Bell Atlantic. He entered the education industry as executive vice president of marketing for, a platform provider to the K-12 market. In 2001, he became a member of the business and management faculty of the University of Phoenix, where he continues to teach organizational behavior and marketing at the graduate level.

After acquiring e-learning capabilities in 2007, Crawford expanded its already extensive training and educational services for the loss adjusting industry into a new knowledge management center called KMC On Demand(SM) ( Since that time, KMC has added to its course offerings and functionality and recently partnered with a key industry advisory committee to release the first Property Technical Certification (PTC) course to the insurance industry.

KMC On Demand is part of Crawford Educational Services, a full-service provider of classroom, online and blended (classroom and online combined) educational opportunities for claims professionals.

About Crawford

Based in Atlanta, Ga., Crawford & Company ( is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

SOURCE Crawford & Company