Crawford Technologies' IntelliMerge PRO Named 2026 cXm Professionals Association Technology of the Year for Simplifying High-Volume Customer Communications

AI-Driven Platform Replaces Fragmented, Application-Specific Processes with a Standardized Workflow, Helping Organizations Drive Efficiency and Scale

TORONTO, Sept. 17, 2026 /PRNewswire/ -- Crawford Technologies, a global leader in customer communications management (CCM), compliance, and document accessibility solutions, today announced that IntelliMerge PRO has been named 2026 Technology of the Year by the cXm Professionals Association (CXMPA). The award recognizes IntelliMerge PRO for using AI-enabled processing to simplify fragmented document workflows, helping regulated enterprises manage and deliver customer communications more efficiently and accessibly at scale.

In the implementation recognized by CXMPA, approximately 90% of production volume was routed through a single standardized workflow. The customer was able to consolidate production into one facility, reduce its inserter fleet by 50%, and introduce real-time, piece-level tracking. The same model also gave the customer a repeatable way to onboard additional work with less time and resources.

Customer communications environments often become more complex as organizations add applications, document types, and processes to meet changing business and compliance requirements. IntelliMerge PRO standardizes how that work moves through production, allowing organizations to bring on new applications and volume without continually adding application-specific workflows or infrastructure.

"Organizations have spent years adding systems, applications, and processes to keep up with changing customer communication requirements. That complexity eventually becomes a barrier to growth," said Ernie Crawford, president and CEO of Crawford Technologies. "IntelliMerge PRO gives leaders a way to standardize production across the technology they already have, reduce unnecessary infrastructure, and bring new work into production more efficiently. The results recognized by CXMPA show what that approach can deliver in practice."

The 2026 CXMPA Industry Awards will be formally presented on Sept. 24 at PRINTING United Expo in Las Vegas.

About Crawford Technologies

For more than 30 years, Crawford Technologies has helped organizations transform complex customer communications into experiences that are accessible, compliant, and delivered at scale. Trusted by more than 2,000 enterprises across six continents, Crawford helps organizations simplify and modernize critical communications while maximizing their existing technology investments.

Learn more at crawfordtech.com. 

Media Contact:
[email protected]

SOURCE Crawford Technologies