Cross Country Automotive Services Announces New Roadside App for Towing and Roadside Assistance Providers

Jan 05, 2011, 06:00 ET from Cross Country Automotive Services

MEDFORD, Mass., Jan. 5, 2011 /PRNewswire/ -- Cross Country Automotive Services (Cross Country), a leading provider of driver and vehicle assistance services in North America, today announced a new mobile application for Android smartphones for the towing and roadside assistance industry.  The free Roadside Connect Provider app offers "one-stop" capability for our service providers to receive quick and accurate dispatch information to provide timely service to consumers, including requested service need(s), consumer and vehicle details, location with turn by turn navigation, and contact information.  The app also permits service providers to update dispatch status with geo-stamped location.

The Roadside Connect Provider app demonstrates Cross Country's commitment to provide innovative technology to the service provider community.  The app provides features that will enhance the consumer experience throughout a roadside event.

"The new Roadside Connect Provider app provides the service providers with additional convenience and speed and allows for easy communication of status updates," said Charlie Cavolina, chief service officer and senior vice president of service delivery for Cross Country.

The new app will be available for download from the Android Market to all Android smartphones (usable on any cellular service provider / carrier) later this month.

About Cross Country

For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.  

Cross Country manages roadside assistance programs in the U.S. on behalf of global automobile manufacturers and U.S. insurance carriers, providing solutions for the nearly 6 million roadside service events experienced by their consumers each year.  In addition, Cross Country provides accident scene management, vehicle release management and total loss screening services for insurance carriers, and customer care services for a number of automotive manufacturers.

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SOURCE Cross Country Automotive Services