CrossWind Technologies' Valcour Cloud™ CAD/RMS Named Public Safety Solution of 2025 by GovCIO Outlook

Award underscores Valcour Cloud™ as the nation's first statewide cloud-native CAD/RMS SaaS implementation and as a proven blueprint for New England agencies now facing replacement of aging, sunsetting CAD/RMS platforms.

SANTA CRUZ, Calif., Sept. 25, 2025 /PRNewswire/ -- CrossWind Technologies, Inc. (CTI), a provider of secure, cloud-native SaaS solutions for the public safety sector, announced today that its flagship Valcour Cloud™ Computer-Aided Dispatch and Records Management System (CAD/RMS) Public Safety has been recognized as the Public Safety Solution of the Year 2025 by GovCIO Outlook.

The award highlights Valcour Cloud's proven multi-jurisdictional performance during both routine as well as catastrophic events. In July 2023, Vermont experienced a once-in-a-millennium flood that inundated the Winooski River basin, including the Capitol City, Montpelier. Both the Montpelier Police Department and nearby Barre City Police Department were flooded. Each agency operated a 9-1-1 PSAP dispatch center serving many other public safety agencies operating in the surrounding areas, with a combined total of over 40 agencies.

What could have been a cascading public safety failure instead became proof that a cloud-native, multi-jurisdictional platform can keep communities connected and services operational during a catastrophic event, despite power outages and failed networking systems.

Public Safety disaster planning typically focuses on likely scenarios rather than rare outliers such as a once-in-a-millennium flood. Disaster planning resources are not unlimited, so agencies must balance preparedness with practicality.  The 2023 Vermont flood response underscored why resilient, cloud-native systems are essential when the unexpected becomes reality.

As part of their disaster preparedness plans, Barre City Police Department and Montpelier Police Department had established mutual aid agreements and each agency used Valcour Cloud™ for both their agency law enforcement operations and their PSAP 9-1-1 dispatching services centers. Valcour Cloud's ability to immediately transfer dispatching services from one agency to another enabled uninterrupted 9-1-1 call-taking and dispatch services, demonstrating the resilience of the nation's first cloud-native CAD/RMS platform.

"By definition, on-premise platforms cannot provide the flexibility and resilience required for the changing demands placed upon Public Safety agencies today," said Chris Knudsen, CEO and co-founder of CrossWind Technologies. "Valcour Cloud provides agencies the ability to responsively and quickly relocate and scale operations and resources to manage events ranging from staffing shortages to catastrophic incidents."

Real-World Performance
On July 10, 2023, floodwaters forced Barre City Police Department offline, cutting off their 9-1-1 PSAP dispatch center for the eleven public safety agencies it served. Within minutes, Valcour remotely transferred Barre City 9-1-1 PSAP operations to the Montpelier Police Department's 9-1-1 PSAP dispatch center, increasing the total dispatched by Montpelier Police to a total of over 40 agencies.

"We were able to continue responding to calls for service with zero delay," said Deputy Chief Larry Eastman of Barre City PD.

Hours later, as Montpelier's own PSAP dispatch center flooded, both agencies relocated to higher ground and resumed operations seamlessly.

Montpelier Police Chief Eric Nordenson added, "We did not drop a single emergency call."

Vermont Flood Case Study (PDF), Photos and Video short

Essential Requirements for Modern Public Safety
Valcour Cloud's design addresses today's core agency needs:

• Crisis-ready continuity- Seamless CAD/RMS failover across cooperating agencies
• Regional agency assists- Real-time data and resource sharing across jurisdictions
• Any-device operations - Secure access from tablets, laptops or workstations
• Security - CJIS-compliant software and systems, with secure geographically disparate servers, primary server is located at NLETS headquarters.

"From floods to multi-agency incidents, the ability to share a common operating picture and execute failover in seconds gives command staff the tools to stay ahead of the incident curve," said David Wellington, CTO and co-founder of CrossWind Technologies.

Proven, Scalable and Expansion Ready
Standards-based architecture provides the ability to efficiently integrate with applications and infrastructure to replace legacy systems.

Today, the Valcour Vermont implementation serves more than 2,400 public safety professionals across 105 law enforcement agencies, 180 fire departments, 103 EMS agencies, and 14 State's Attorneys offices. By enabling agencies to share information in real time, coordinate resources, and operate from a tightly integrated, unified platform, Valcour demonstrates the power of the community-based, cloud-native approach to public safety—setting a new standard for interoperability and collaboration in the public safety sector. 

The Valcour product roadmap has been shaped over the last 15 years by more than 550 (and counting) monthly customer agency-driven working group meetings and issue-specific break-out sessions.  Since its introduction in 2011, Valcour Cloud™ has enjoyed a 0% customer attrition rate.

The Vermont statewide deployment provides a replicable blueprint for agencies across New England, where many departments are now planning transitions from legacy systems — including popular CAD/RMS platforms that are reaching end-of-life.

Valcour Cloud Fact Sheet (PDF)

"The Great Vermont flood of 2023 offered a once-in-a-millennium magnitude test of Valcour's technology and Valcour Vermont's public safety community model, and we all passed it together," said Knudsen. "This award belongs as much to our customers as it does to our team."

About CrossWind Technologies
CrossWind Technologies, Inc. develops secure, cloud-native CAD/RMS solutions for public safety. After over 20 years of innovation and a proven record of delivering mission-critical technology to high-accountability Fortune 500 companies and Federal agencies, CrossWind shifted its focus exclusively to the Public Safety sector.

CrossWind, partnering with the Burlington, Vermont Police Department, developed Valcour Cloud™ CAD/RMS as a user-driven, modern SaaS alternative to legacy systems. Built from the ground up, in collaboration with frontline personnel, Valcour was designed not only to replace outdated technology but also to provide agencies with a flexible, secure, and cost-effective solution that would continue to evolve with their needs.  

• In 2011, the company deployed Valcour Cloud™, the nation's first cloud-native CAD/RMS.
• In 2022, the Valcour Cloud Public Safety™ technology, together with the Valcour Vermont public safety community, delivered the nation's first fully deployed statewide implementation of a real-time, multi-jurisdictional cloud-native SaaS CAD/RMS in the nation.
• Valcour has 0% customer attrition since it's launch in 2011.

Valcour's implementation model provides a replicable blueprint for expansion in New England and beyond, positioning Valcour as both a proven public safety solution and a differentiated platform for expansion.

About CrossWind Technologies (PDF)

SOURCE CrossWind Technologies, Inc.