Crowdsourced Rankings on G2 Crowd Reveal Best e-Signature Software

Grid? ranks products based on customer reviews and big data aggregation rather than subjective analyst opinion

Sep 12, 2013, 11:00 ET from G2 Crowd


CHICAGO, Sept.12, 2013 /PRNewswire/ -- G2 Crowd, the trusted source for enterprise software reviews, today released the Grid℠ for e-signature, which ranks six products based on 500 ratings from real users plus 30 data points on each vendor aggregated from social signals and online sources.

Adobe EchoSign, DocuSign, and Silanis e-Sign all earned Leader status thanks to high ratings from G2 Crowd users and the products' substantial scale, market share, and support and service resources. Among the Leaders, Silanis e-Sign earned the highest customer satisfaction score, and DocuSign achieved the highest scale score based on having the highest market share and the most resources. In addition, the Grid℠ identifies RightSignature, Sertifi, and AssureSign as three emerging Niche vendors that all received many excellent user reviews, but have significantly lower market share and scale than the Leaders.  

The Grid℠ charts e-signature software to help professionals find platforms that best match the specific needs, size, and budget of their organization. Satisfaction rankings are calculated from user reviews that include 45 questions about all aspects of a vendor's product and support. Scale is calculated from big data aggregated about the vendor's size, market share, and social impact.

"E-signature has become a key tool for sales and legal departments to save time and reduce costs of gathering signatures and storing contracts, as well as for automating customer-facing business transactions such as opening new banks accounts," said Godard Abel, cofounder of G2 Crowd. "On average, e-signature reviewers go live in two months and earn payback within nine months, making this a great investment for most companies. But with so many e-signature products on the market, it can be tough to identify which will be the right fit. Many traditional analyst firms don't publish reports for e-signature; many companies don't have access to unbiased data on functionality, customer satisfaction, price, and more to help them in the selection process. The Grid℠ and our related research deliver this critical information."

G2 Crowd makes it easy for users to compare products by overall reviews and by specific functions. For e-signature, some of the key functions rated by users include signature process, security and scalability, and platform. Premium research offers the original data for filtering and weighting, as well as individual profiles of each software platform with the most helpful positive and negative e-signature reviews, detailed company information, user satisfaction ratings, feature scores and customer metrics. Quarterly updates provide current rankings based on the latest reviews and social data.

To see the new Grid℠ for e-signature and to subscribe to the premium research, please visit