Crowne Plaza Milwaukee West Wins Prestigious Torchbearer Award for Superior Quality & Customer Service

WAUWATOSA, Wis., Nov. 4, 2010 /PRNewswire/ -- The Crowne Plaza® Milwaukee West, the stylish and contemporary hotel in Milwaukee County Research Park, has been awarded the 2010 Torchbearer Award for excellence in quality and customer service by InterContinental Hotels Group (IHG), the world's largest hotel group in number of rooms.

Measured entirely by guest satisfaction scores and the guests themselves, the honor is IHG's highest for quality and service and goes to the top eight Crowne Plaza hotels in North America.  These hotels have been superior in all aspects of operations over 12 consecutive months.

"We are proud that our guests have recognized the high level of service and quality they receive from our outstanding team of associates," said John Marko, General Manager.  "We thank them for ranking Crowne Plaza Milwaukee West as one of the best hotels in the Crowne Plaza portfolio."

Crowne Plaza Milwaukee West is the first new prototype for IHG's Crowne Plaza brand and a model for future hotels.  The upscale, 100% smoke-free hotel opened in 2008 and provides an outstanding guest experience with 198 luxurious accommodations designed for function and comfort, with those amenities and exceptional service important to today's business and leisure travelers.  

As the area's Place to Meet™, the hotel boasts a full-service Conference Center, meeting and events facility with 8,000 square feet of flexible space and Grand Crowne Ballroom; trendy Innovation restaurant/lounge; sleek, beautifully appointed guestrooms and suites with the Crowne Plaza Sleep Advantage® and interactive flat screen TV; complimentary WIFI throughout; two unique room types on the Executive Floor for corporate executives and women travelers, and sustainable products.  Additional amenities include 24-hour business center, fitness center, indoor swimming pool and whirlpool.

The hotel also received the Newcomer Award and Meeting Service Excellence recognition from IHG, and Gold Award from the American Society of Interior Designers Wisconsin Chapter.  The property is owned by New Berlin, WI-based KL Hotel, LLC and managed by Lane Hospitality of Northbrook, IL under a license agreement with a company in InterContinental Hotels Group.  

Crowne Plaza Milwaukee West is located at 10499 West Innovation Drive, 10 minutes west of downtown and within walking distance of the GE Healthcare facility.  For reservations, call 877-2-CROWNE (877-227-6963) toll-free or 414-475-9500, or visit www.crowneplazamilwaukee.com.  The hotel participates in Priority Club Rewards, the world's largest guest loyalty program.

SOURCE Crowne Plaza Milwaukee West