NORTH BILLERICA, Mass., Feb. 26, 2019 /PRNewswire/ -- Curriculum Associates recently won the Bronze award in the Customer Service Department of the Year—Public Services & Education category of the 13th annual Stevie Awards for Sales & Customer Service. The company was additionally chosen as the favorite provider of customer service in the same category of the 2019 People's Choice Stevie Awards for Favorite Customer Service in which more than 76,000 votes were cast.
"With over 7 million students and educators depending on our digital tools every day, we believe providing stellar service is key to maximizing learning," said Rob Waldron, CEO of Curriculum Associates. "This recognition underscores the dedication of our team members, over 40 percent of whom work in service roles, and their commitment to delighting educators and supporting classrooms nationwide."
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world's leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year's competition. Winners, including Curriculum Associates, were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Curriculum Associates' Technical Support team helps customers with the technical implementation of i-Ready, the award-winning online diagnostic and instructional program used by more than 6.5 million students, to ensure a quality experience day in and day out. Using a three-tiered support process coupled with a proactive monitoring approach, the technical support team is able to help create and sustain an environment where teachers can teach and students can learn seamlessly.
In addition to a high level of personal technical support, Curriculum Associates offers a plethora of online tips, training videos, and planning tools accessible 24/7 to support customers with their i-Ready experience. This collaborative, educator-first technical support approach has contributed to a customer renewal rate surpassing 90 percent this past year.
Curriculum Associates' Technical Support team also won the silver award in the Innovation in Customer Service category of the 10th annual Stevie Awards for Sales & Customer Service. It was additionally honored with a 2017 Tech & Learning Stellar Service Award in The Number You Have on Autodial (Best Tech Support) category.
To learn more about Curriculum Associates, visit CurriculumAssociates.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.
Stevie® Award, American Business Awards®, and International Business Awards® are registered trademarks of Stevie Awards, Inc.
About Curriculum Associates
Founded in 1969, Curriculum Associates, LLC designs research-based print and online instructional materials, screens and assessments, and data management tools. The company's products and outstanding customer service provide teachers and administrators with the resources necessary for teaching diverse student populations and fostering learning for all students.
SOURCE Curriculum Associates