SIMI VALLEY, Calif., Dec. 22, 2010 /PRNewswire/ -- It takes a higher level of ingenuity to excel in today's crowded online marketplace, and 123inkjets has just demonstrated that with their commitment to customer service. Named a BizRate Circle of Excellence Award winner for the past two years, this online printer ink warehouse understands that it's not just great products that make the difference when it comes to success. It's about dedication to customers as well as a commitment to bigger causes like environmental awareness.
Honoring the Best
Each year, BizRate, part of the larger Shopzilla network, carefully evaluates customer ratings to see which retailers seem to be making the grade, which retailers are exceeding customer expectations, and which ones should simply be left behind.
Based on those scores, 123inkjets was named to the Circle of Excellence among a number of other retailers. Just 2.7 percent of retailers within the network are given this distinction, and for most, it's certainly a point of pride.
Kat Dickson, Affiliate Manager, said, "We're thrilled to get this award for the second year in a row. To us, it's just one more way to measure customer satisfaction, and the customer feedback collected only helps us further our customer service efforts."
Customer Service Always a Priority
Initially founded in 2000, working directly with customers in terms of meeting their needs has been an ever-present part of the company as a whole.
"Even if you carry the best products ever (and we do), you can't just throw them on a disorganized site, hope customers will find them, then toss them in a box when it's time to ship them out. It takes a lot more than that to become a successful online retailer," said Kat Dickson, Affiliate Manager.
123inkjets has spent the better part of the last decade working to prevent nightmares like those. By implementing extensive online search functionality while adding to their physical customer service department with options like a live retail store and a toll-free customer service line, 123inkjets meets the needs of customers across the globe on a daily basis.
Understanding the Bigger Picture
Customer service and high quality products are certainly something to shout about, but 123inkjets doesn't stop there. 123inkjets has also made an ongoing assurance to customers that they're working hard to reduce their ecological impact.
"Recycling ink and toner has a significant, immediate impact on the environment, and we understand how important it is for us to play a role there too," said Kat Dickson, Affiliate Manager.
With a plan to continually expand customer service and interaction opportunities, 123inkjets is on the path to additional future awards.
123inkjets offers an extensive line of inkjet and laser toner cartridges. A leader in high quality ink cartridges at great low prices, they have consistently put customer service at the head of their company goals.