Customer Contact Week Celebrates 27 Seasons of CX Innovation In Las Vegas

Unrivaled Global Leader in Customer Contact Events Returns to the Strip with Iconic Chef and TV Star, Guy Fieri and "Miracle on Ice" Captain Mike Eruzione

NEW YORK and LAS VEGAS, March 19, 2025 /PRNewswire/ -- Customer Contact Week (CCW), the leading event series driving customer contact innovation, is back with its most exciting event of the year—CCW Las Vegas. Taking place once again at Caesars Forum from June 9-12, 2025, this flagship event promises to be a game-changer for companies looking to enhance its customer experience (CX) and service offerings. Powered by CMP Research, a division of Customer Management Practice (CMP), CCW is set to dive into the biggest challenges and opportunities in CX today.

This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been at the heart of how brands connect with customers," said Mario Matulich, President of Customer Management Practice. "This year, we're bringing together some of the brightest minds in the industry to spark the next wave of innovation in CX. Attendees will walk away with the strategies and tools they need to build lasting relationships with their customers."

The main stage will welcome Guy Fieri, Emmy Award-winning TV host, New York Times bestselling author, and Food Network star, who will share insights on leadership, resilience, and building a brand that connects with people.

Fieri shared "I'm fired up to close out Customer Contact Week! In my world, it's all about bringing the flavor and creating memorable experiences so I can't wait to share how we can turn up the heat on customer engagement, serve up some fresh insights, and take everyone straight to Flavortown."

Alongside him will be Mike Eruzione, captain of the 1980 U.S. Olympic Hockey Team, who led the famous "Miracle on Ice." He'll speak on teamwork, overcoming challenges, and the mindset that drives success in high-pressure situations.

An electrifying addition to the lineup this year's lineup includes customer experience powerhouse Jay Baer, who is stepping in as the official event ambassador. Not only will he bring his signature energy and expertise, but he'll also be hosting his podcast live from the event, capturing exclusive insights in real time. Plus, he'll take center stage as the dynamic moderator of two must-see panels: Real Talk on AI: Bridging the Gap Between Leadership Ambitions and Operational Realities as well as ROI & Beyond: Justifying Your AI Investments.

Other top speakers also include Frid Edmond, Senior Vice President of Customer Engagement Centers at Marriott, Geoff Burbridge, Managing Vice President of Customer Channels at Capital One, and Karen Vaughn, Senior Director of America Consumer Care at Nike. C-suite leaders from PepsiCo, Grubhub, IHG Hotels & Resorts, JCPenney, and more will also be featured.

"We're excited to celebrate 25 years of shaping the future of customer contact in Las Vegas," said Michael DeJager, Managing Director of Events for Customer Management Practice. "At CCW, we're all about reimagining what's possible for CX leaders. Whether you're tackling digital transformation, scaling AI personalization, or optimizing frontline operations, CCW is where you'll find the insights, connections, and solutions to turn big ideas into reality."

Launched during CCW Nashville earlier this year, game-changing CMP Research Prism is the guiding light for navigating the evolving CX landscape. Attendees will have an exclusive opportunity to learn more about the technology assessment and how it's shaping CX and customer contact investment decisions. Attendees will also have the chance to join the Executive Debrief: CMP Research at CCW Las Vegas 2025 webinar, diving deep into the future of AI-driven customer interactions. Additionally, CCW Digital will be premiering its quarterly market study CX In 2030: Future Of The Omnichannel Contact Center as well as the print edition of the debut issue of CCW Digital Magazine: Agentic + Generative AI. Whether attendees want to lead digital transformation, scale AI-driven personalization, or fine-tune frontline operations, CCW Vegas is the place to gain practical insights and make meaningful connections.

CCW Las Vegas will also host the CCWomen Summit, bringing together the most influential female executives as they lead a day of networking, learning and growth in the CX community The Summit is an empowering event for those passionate about driving positive and equitable change in customer contact. Women leaders and allies will convene to discuss the future of the industry while sharing best business practices.

Lastly, CCW Las Vegas will offer attendees hands-on workshops, interactive sessions, and networking with the best and brightest in the industry. They'll gain fresh insights on the latest CX trends and learn practical strategies that they can take back to their businesses. With a focus on practical strategies, cutting-edge technologies, and actionable expertise, this is the must-attend event for CX leaders looking to create unforgettable customer journeys. To register, visit: https://www.customercontactweek.com/

About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com

About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit, www.customermanagementpractice.com/

SOURCE CCW: Customer Contact Week