LAS VEGAS, April 16, 2019 /PRNewswire/ -- Customer Contact Week, the world's largest customer contact event, is the #1 meeting place for CX, contact center and customer care executives. Conference passes to CCW are selling out with very limited availability on exclusive site tours, pre-conference workshops and Interactive Discussion Groups (IDGs).
The Main Conference (June 26 & 27), also with limited availability, includes headliner sessions, breakout track sessions by topic, peer-to-peer networking and benchmarking, and exposure to the top state-of-the-art vendors in the industry.
Top headliners include Earvin "Magic" Johnson, Chairman & CEO, Magic Johnson Enterprises; Ambassador Nancy Brinker, Founder, Susan G. Komen Foundation; Tony Hsieh, CEO, Zappos; Shep Hyken, Chief Amazement Officer, Shepard Presentations; and Sasha Chatani Lucas, Head of Digital, Verizon Fios.
Topics covered throughout the event program include chatbots, remote agents, CX automation, omnichannel, personalization, customer loyalty, customer journey mapping, social media for CX, learning & development, design thinking and more.
The breakout track sessions are designed for different job functions including culture, workforce & HR leaders; contact center operational leaders; technology strategy, acquisition & automation leaders; up-and-coming contact center managers & supervisors; contact center strategy leaders and others.
Solution providers featured in the 250+ exhibitor Expo Hall includes Google, Salesforce, Genesys, Five9, Avaya, Microsoft, IBM, AT&T to name a few.
"In 2019, we're celebrating 20 years of CCW, and we're thrilled that so many customer contact executives want to join us for what is planned to be our best year yet," said Mario Matulich, Executive Director, Customer Management Practice. "Customer Contact Week is meant to be a space for the industry to benchmark, learn, share ideas and innovate over 5 days centered around all things customer contact."
To view the event agenda or to reserve your passes before spots sell out, visit www.customercontactweek.com. For the latest news and CCW developments, follow us at @custcontactweek.
About CCW: Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.
Divisional Marketing Director
Customer Management Practice
SOURCE CCW: Customer Contact Week