Customer Contact Week Introduces Future Leaders Certification Program

NEW YORK, Sept. 5, 2017 /PRNewswire/ -- CCW, the world's largest customer contact event series, is proud to unveil the Future Leaders Certification Program this fall.  Brought to you by CCW University, the program places the groundwork for the future growth and success of HIPOs (high-potential managers) who aspire to become Directors, VPs & Chiefs in customer contact. The Future Leaders Certification Program is formatted to sharpen your skills and equip you with the tools needed for career growth and performance excellence.

A five-module webinar series in September, combined with a live training seminar led by industry experts at CCW Fall, October 17-18, will help you and your team gain the competencies required to take your next career step.  Troy Mills, Chief Academic Officer of CCW University, will lead both the five-module webinar series and chair the Future Leaders Lab live training at CCW Fall.  Core competencies to the program include people leadership, financial leadership, operational excellence, technology/innovation and engagement/communication.

Troy identifies executive engagement/communication as the most important competency for emerging leaders:  " I think I spend more time with my leaders on this than almost any other competency because this is not something that is readily taught. It also helps my team communicate to senior leadership and allows them more opportunity to demonstrate how amazing they are."

Troy is a former leader at Walgreens Customer Care Operations. In his role, he was accountable for the strategic direction as well as the service delivery for customer care across the business. Walgreens services over 1 Billion calls annually across its 7800 stores and 25 contact centers. In this role since early 2011, Troy was charged with leading Customer Care Transformation, supporting the company's goals to be the leading Health and Wellness company in the country.

For more information about CCW University: www.callcenterweekuniversity.com

About CCW:  Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we're introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

CONTACT:
Lauren Miller
Marketing Director
CCW University
646.454.4559
[email protected]

SOURCE CCW: Customer Contact Week