Customer Contact Week Showcases New Look in 2018

NEW YORK, Oct. 4, 2017 /PRNewswire/ -- CCW, the world's largest customer contact event series, unveils a new look going into the 2018 event series.  The series introduced a third annual iteration of the CCW event this year coming up October 16-19 in Austin.  The brand's new look will be unveiled on-site at the event, providing attendees an opportunity to experience the new look for the first time ever.  With three flagship Customer Contact Week events per year, the series reaffirms its positioning as the World's Largest Customer Contact Event Series.

With history dating back to 1999, Customer Contact Week has grown significantly over the past 18 years.  What started with about 80 call center managers in Las Vegas has grown to become the industry's choice to convene for benchmarking, networking and vendor sourcing.  With three annual iterations, there are more opportunities than ever to engage with the CCW brand:

• CCW Austin. The newest iteration in the series, CCW Austin at the Horseshoe Bay Resort in Austin is already proving to be the fastest growing event in the series. With powerful keynotes, including the founder of Rent the Runway, Jennifer Hyman, you'll be inspired by stories from some of the world's leading disruptors. The event includes a Site Tour Experience Day with experiential engagements with Visa, Electronic Arts and Legal Zoom. The new CCW look will unveil on-site at CCW Austin. Download the agenda.
• CCW New Orleans. Back by popular demand, the winter iteration of the CCW Series is bigger and better than ever. Founder of Travelocity and Kayak, Terry Jones, will inspire you with cutting edge strategies for digital relationship building. Celebrity keynote Ryan Leslie shares his story founding a groundbreaking social communication platform, Superphone. Our new interactive discussion learning format is in full swing with your choice of 22 different topics spanning two main conference days. Back by popular demand, attendees will have the opportunity to tour NOLA 311 and the Ritz-Carlton New Orleans. Download the agenda.
• CCW Vegas. Since 1999, CCW Vegas has solidified itself as the dominant event for customer contact leaders across all industries. Check out our post show report to learn more about the amazing takeaways form the 2017 iteration. You won't want to miss this opportunity to connect with 2000+ customer contact leaders.

About CCW:  Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we're introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

CONTACT:
Gahwui Kim
Marketing Director
Customer Management Practice
646.502.3266
[email protected]

SOURCE CCW: Customer Contact Week