CyberTech Lands 5th Global Contract with a Top 10 Financial Services Firm in 8 Months

CyberTech Now Records for Leading Financial Firms in Every Major Financial Hub in the World

Jun 01, 2010, 12:00 ET from CyberTech International

AMSTERDAM, June 1 /PRNewswire/ -- CyberTech, the world's fastest-growing and 3rd largest call recording provider, today announced a new global contract with yet another top 10 financial services company, bringing its total to five in the last eight months.  All five wins are global contracts, making CyberTech the de facto recording standard across each of these firm's many global locations.  In turn, CyberTech now captures hundreds of thousands of customer interactions and financial transactions each week in every major financial hub in the world, including New York, London, Frankfurt, Tokyo and Hong Kong.

"This new global contract with one of the world's largest financial services firms definitely now cements us as the call recording standard in the Financial Services industry," said Ad Ketelaars, CEO of CyberTech International.  "We attribute our rapid growth in the sector to a number of factors including the strength of our product, our global footprint, our expertise in this vertical, and our tight integration with leading turret vendors. Furthermore, our financial customers themselves tell us time and time again that they chose CyberTech because of our flexibility, application strength, ease of deployment and lower cost of ownership.  We are obviously very proud of that."  

Other highlights of the CyberTech Compliance Recording solution include:

  • Industry leading security capabilities through AES-256 audio encryption, MD5 fingerprinting, hardened passwords, audit trails, etc.  
  • System centralization through the use of IP
  • Flexibility to capture front and back office interactions on one platform
  • Workflow Authorization Replay Procedure (WARP) application to ensure only authorized personnel have access to sensitive information contained on the recordings

CyberTech currently serves over 60 percent of the world's top 25 banks and maintains offices in 10 locations across the world in order to support its global customers wherever they may be. This includes facilities in The Netherlands, London, New York, Frankfurt, Hong Kong, Dubai, Singapore, Madrid, Paris and Tokyo.  CyberTech is also the fastest growing and longest standing (1985) recording vendor in the industry – with a 36% year-over-year increase in revenue from 2008-2009 – as verified by DMG Consulting in its 2009/2010 Quality Management/Liability Recording report.

About CyberTech International

CyberTech is the fastest growing, longest-standing and 3rd largest global call recording provider offering the most secure, open and future-proof solutions for organizations to rapidly improve performance, optimize service, mitigate risk, lower cost and maintain compliance. CyberTech offers innovative recording technologies that enable organizations to achieve the highest level of performance, quality assurance and liability protection, while supporting existing business processes. A commitment to customer satisfaction guides the company's development of flexible solutions that help protect an organizations' technology investment and ensures the quality of customer contacts — without the need for proprietary hardware, complex integrations or expensive software upgrades. For more information, please visit www.cybertech-int.com.

Media Contact:  Kevin Levi of CyberTech, +1-914-269-4433, kevin.levi@cybertech-na.com

SOURCE CyberTech International



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