DBSI Helps Financial Institutions Take "Service" to the Next Level with its Newly Patented Service Spot®
CHANDLER, Ariz., June 24, 2015 /PRNewswire/ -- DBSI, an industry leader in branch transformation for financial institutions, has been awarded a design patent for its alternative to the traditional, one-on-one consulting space found at most banks and credit unions. Very simply, it's a new spin on the service desk.
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Service Spot® is meant to be placed out in the open within the main area of the bank, unencumbered by cubicle walls, windows or even an imposing desk. Instead, it's a modular, self-contained space, featuring a taller, café table and stools, plus a swivel monitor against its side wall for account communications with clients.
The concept creates an inviting, more casual and collaborative atmosphere between bankers and their customers/members. Sound-deadening material ensures that conversations stay private. In fact, placing an array of Service Spot desks in a financial institution creates more privacy than ever before – because they can be spaced further apart than a standard cubicle layout.
"Created to feel more like Apple's Genius Bar than a DMV desk, Service Spot projects a 'we're on the same team' vibe," explains John W. Smith, CEO of DBSI.
As banks and credit unions strive to create a better customer experience, walls, long lines and even the traditional offices are vanishing. Technology, and innovations such as Service Spot, are helping move clients out of those teller lines – and tellers out from behind their familiar counters – while personal bankers and member services reps discover the freedom to be more service-oriented and available.
"It's likely you'll see all this happen at a branch near you one day soon," echoed John Dillon, principal of DBSI. "Service Spot is just one of the many innovations in the 'Branch of the Future'."
About DBSI
DBSI helps banks and credit unions create highly efficient, profitable branches with a uniquely smarter experience. With a proven, nearly 20-year track record and 3,000 completed projects each year, DBSI has won national acclaim from Inc. 5000, Inc. Hire Power and the Top 5 of Arizona's Best Companies awards. The company is recognized as a thought leader and innovator for financial institutions across the nation. Headquartered in Chandler, Arizona, DBSI provides comprehensive branch transformation services such as design, technology, equipment, construction, digital signage and facilities maintenance services to hundreds of clients.
For more information or an interview, please visit www.dbsi-inc.com.
Contact:
Emily Sweillam
602-264-7263
SOURCE DBSI
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