Dell Unveils World's Most Comprehensive Support Service for Consumers; New Laptops, 2-in-1s and Mixed Reality Headset to Top Holiday Wish Lists

Dell is revealing a suite of holiday wish-list worthy devices and services that provide the most immersive and comprehensive computing experience available. The new offerings include Inspiron 7000 2-in-1s and laptops with new 8^th Generation Intel Core processors; performance enhancements to the critically acclaimed XPS 13; Dell Visor Windows Mixed Reality Headset; and Premium Support Plus service. These new innovations demonstrate Dell's commitment to providing the best audio and visual computing, virtual reality (VR) and gaming experiences for consumers.  

"We're in Berlin this week to demonstrate Dell's global leadership in innovation across personal computing, gaming and virtual reality," said Ray Wah, senior vice president and general manager, Dell Consumer and Small Business Product Group. "From our new mixed reality headset to beautiful new laptops and 2-in-1s, our holiday lineup introduced at the show includes some of the best designs with incredible visual experiences, exceptional performance and support to match."  

New Dell Premium Support Plus with First and Only Predictive Issue Detection

Dell's new top-tier Premium Support Plus ups the ante to deliver the most comprehensive support service available for consumer and gaming PCs¹. Premium Support Plus builds on the great features customers have come to enjoy with Dell's Premium Support, such as 24/7 phone support, onsite service after remote diagnosis and hardware and software support. Powered by Dell's exclusive SupportAssist² technology, it is the first and only consumer service to proactively find issues, predict problems before they start, automatically remove viruses and optimize performance for consumer PCs³.

This service also comes with many advanced support features like repairs for accidental damage. The automated, proactive and predictive capabilities have been tested and proven in the commercial market and now Dell is bringing them to consumers.

"Consumers today are demanding more when selecting new PCs – in design, performance and support and Dell is a big innovator in PC products and services," said Patrick Moorhead, president and principal analyst, Moor Insights & Strategy. "With the introduction of Premium Support Plus, Dell is raising the bar on what consumers can and should expect in a support plan and are demonstrating their leadership in PC support. Having a more automated, predictive and intuitive support experience means they're free to focus on enjoying their technology."

Customers can tailor the experience to their lifestyle – a hands-off, call-free experience with automated integrated support or one-on-one personalized support with an agent or a combination of both. Customers experience up to 88% less time to issue resolution and up to 77% fewer steps in the support process when compared to other premium service offers⁴. Available Aug. 29 in 69 countries for Dell Inspiron, XPS and Alienware systems.

New Inspiron Laptops and 2-in-1s - Stunning Visual Experiences & Performance in Sleek, Affordable Packages

Designed for the mobile multi-tasker or multi-user household, the new Inspiron 7000 2-in-1 line, available in 13 and 15 inches in Era Gray brushed aluminum, brings stunning visuals and powerful performance in a small footprint. Enjoy a beautiful visual experience with a narrow border and FHD IPS touch display supporting active pen for digital drawing, writing and note taking. On the 15 inch model an optional 4K UHD IPS touch display covers 100% AdobeRGB and an optional NVIDIA GeForce 940MX enhances the experience.  

With the Inspiron 7000 2-in-1s, watch movies or video chat uninterrupted thanks to SmartByte streaming technology co-engineered by Dell that prioritizes streaming and conferencing above other network activities. Experience exceptional performance and immersive experiences with new 8^th Generation Intel Core processors, DDR4 memory; and flexible connectivity options with USB Type-C with support for DisplayPort and Power Delivery. The Inspiron 7000 2-in-1s also offer longer battery life and quieter performance with standard SSDs or optional PCIe NVMe SSDs on the 13 inch version with additional HDD, Hybrid and Dual Drive options on the 15 inch model. Available in the U.S. Oct. 3 starting at $879.99 (13") and $849.99 (15") on Dell.com; available at select Best Buy stores and on BestBuy.com in October.

For those who prefer a traditional laptop, the new Inspiron 7000 laptops are the perfect travel companion with the slim, light and thin-bezel design in Platinum Silver or Pink Champagne⁵. Available in 13 and 15 inches, the Inspiron 7000 offers a brilliant FHD IPS display for a crisp, detailed picture, with a UHD option⁶ that covers 100% AdobeRGB available on the 15 inch model. The laptops take advantage of the outstanding performance, responsiveness and hardware enabled security built into the 8^th  Generation Intel Core processor, as well as strengthened security with password-free biometrics login with Windows Hello and infrared camera or fingerprint reader (on 13" only.) Finally, it offers a range of storage options including PCIe NVMe SSD. Available in the U.S. Oct. 3 starting at $799.99.

Dell has also updated the Inspiron 13 and 15 5000 2-in-1s, which offer supercharged performance in a super thin design, and the Inspiron 17 7000 2-in-1, the complete package in a flexible form factor. These new systems now offer new 8^th Generation Intel Core processors and DDR4 memory for exceptional performance when multi-tasking. The Inspiron 13 and 15 5000 2-in-1 are available in the U.S. Oct. 3 starting at $799 (active pen capable) and $749.99 (not active pen capable) and Inspiron 17 7000 2-in-1 is available in the U.S. Oct. 3 starting at $999.99 on Dell.com. Inspiron 17 7000 2-in-1 will also be available at select Best Buy stores and BestBuy.com in October.

Beloved XPS 13 Now Up to 44% More Powerful 

Carrying the tradition of delivering the best computing experience, the XPS 13 now offers up to 44% more performance with the latest 8^th Generation Intel Core i7 processors and Dynamic Power Mode⁷. With the new 8^th Gen processors, with four cores versus two, experiencing exceptional performance while multi-tasking and running multiple applications is possible. The XPS 13, the smallest 13.3 inch laptop⁸ on the planet, also boasts a stunning viewing experience with optional Quad HD+ InfinityEdge (optional touch) display, with sharp visuals and vivid and accurate color. It's no wonder it's Dell's most award-winning laptop ever. XPS 13 with 7th Gen Intel Core i3 is available in the U.S. now and starts at $799. XPS 13 with 8th Gen Intel Core i7 will be available in the U.S. starting Sept. 12 for $1399.99, with additional configurations available in October.

Dell Visor Looks to the Future

As a driving force in the virtual reality space, Dell has developed one of the broadest portfolios of VR-ready devices – notebooks, desktops, mini-PCs and AIOs – and end-to-end VR solutions, from creation to consumption to storage. In partnership with Microsoft, Dell blazes into the mixed reality future with the sleek and comfortable Dell Visor - its first-ever headset for Windows Mixed Reality platform. Engineered with a flip-up visor for convenient transitions, it features well-cushioned head and face padding, thumbwheel band adjustment for personalized comfort, and smart weight balancing that takes pressure off the nose and cheeks. The white finish is easy to clean and durable, and the thoughtful design extends to cable management that routes cords to the back of the headset for better freedom of movement.

Dell Visor takes advantage of the same technology used in the Microsoft HoloLens, including inside-out tracking cameras, with a 360 degree panoramic view. The headset itself is able to scan surroundings instead of satellite emitters positioned inside the room. Its future-proof tech extends to platform-agnostic communication, with the possibility of users interacting with owners of different MR headset brands down the road. Dell Visor Controllers offer complete flexibility with 6 degrees of freedom of movement in a three-dimensional space. The Controllers allow users total control with haptic feedback, thumb stick and buttons fully tracked by sensors in the headset. Available in the U.S. in the coming months for $349.99 (headset) and $99.99 (controllers) or $449.99 (headset and controllers kit) on Dell.com. The Dell Visor will also be available at Microsoft and select Best Buy stores and BestBuy.com in the coming months. Tune in to the Microsoft keynote at IFA on Friday, Sept. 1 to hear additional launch details on the Dell Visor.

Dell at IFA

Visit the Dell booth at IFA (Stand 101, Hall 16) in Berlin Aug. 30-31 (press) and Sept. 1-6 (general public) to check out these new products and services, as well as interactive and immersive gaming, virtual reality and other technology experiences.

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Dell

With award-winning desktops, laptops, 2-in-1s and thin clients, powerful workstations and rugged devices made for specialized environments, monitors, endpoint security solutions and services, Dell gives today's workforce what they need to securely connect, produce, and collaborate from anywhere at any time. Dell, a part of Dell Technologies, services customers from consumers to organizations of all sizes across 180 countries with the industry's most comprehensive and innovative end-user portfolio.

¹Based on internal analysis April 2017. Some features are not available on all products. English language only support after local business hours. Remote Diagnosis is determination by online/phone technician of cause of issue. If issue cannot be resolved remotely, technician and/or part will be dispatched. Onsite response times will vary depending on product's geographic location.

²SupportAssist is not available on Ubuntu, Steam, Windows R, Windows 10S, Linux, Android or Chrome products.

³Predictive analysis failure detection is limited to hard drives, solid state drives and batteries

⁴Based on April 2017 Principled Technologies test report, Resolve PC problems quicker using Dell Premium Support Plus with SupportAssist technology versus key competitors. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/UhTRw6

⁵Pink Champagne not available in the US

⁶UHD option not available in China 

⁷Based on a July 2017 internal testing using BAPCo's SYSmark 2014 SE performance benchmark, comparing an XPS 13 9360 with 8^th Generation Intel Core processor with Dell Dynamic Power Mode versus similarly configured systems with 7^th Generation Intel Core processors without Dynamic Power Mode, which offers a blended view of performance in productivity, media creation, data/financial analysis and responsiveness scenarios.  Actual results will vary. For more information, please refer to https://bapco.com/products/sysmark-2014-se/ Based on Principled Technologies 

⁸Report of April 2017, the smallest refers total surface area of the notebooks.  http://www.principledtechnologies.com/Dell/XPS_13_comparison_0417.pdf

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