Deloitte Launches FastForward™ for Life Sciences, an Agentforce-Powered Customer Relationship Management Accelerator

Offering is designed to enhance time to value, provide a predictable cost model and to accelerate the path to Agentforce-driven pharma-readiness 

SAN FRANCISCO, Sept. 14, 2026 /PRNewswire/ -- Deloitte today announced an expansion of its strategic alliance with Salesforce by launching FastForward™ for Life Sciences, an agentic-infused customer relationship management (CRM) accelerator tailored for mid-size organizations. It delivers a compliant, ready-to-use experience designed to help organizations move forward more quickly and efficiently than a traditional front-office transformation.

Built specifically for mid-sized life sciences organizations, this offering is 70-90% preconfigured to give those organizations an agile path forward. It offers a portfolio of services, accelerators and a pre-configured Converge™ by Deloitte solution to provide enterprise-grade CRM capability, a faster implementation model and a managed services approach that keeps the platform evolving after go-live, offering clients flexibility for ongoing enhancement support. Organizations can roll out their transformations within four to six months, which is twice as fast as compared to traditional, heavily customized approaches.

Additionally, its foundation is informed by Deloitte's IndustryAdvantage™ approach, drawing on Deloitte's industry-specific insights, specialized capabilities and experience with life sciences transformation to help focus modernization where it matters. With this solution, organizations can modernize operations across field engagement, health care professional engagement, territories, sampling, medical science liaison workflows, compliance controls and data-driven customer insights.

Why this matters

Mid-size life sciences organizations are under pressure to modernize quickly and many may not have the time or budget for multi-year transformations. Designed for speed and scale, FastForward™ for Life Sciences is intended to help drive faster cycle times, higher data quality and more capacity for innovation for mid-size life sciences organizations, working to shorten the path from idea to therapy and help these organizations deliver better outcomes for the patients they serve.

"We continually hear the same frustration from clients, mainly centering around the time they are devoting to updating their CRM systems. This offering provides tested, pre-configured workflows and setups across the commercial capability set that match how life sciences team's work. Instead of debating field layouts for months, they're launching pilots in weeks and spending time on what matters; getting therapies to patients faster."

—Pete Lyons, vice chair and U.S. life sciences leader, Deloitte Consulting LLP.

"The life sciences industry faces a challenge: accelerating digital innovation while navigating an increasingly complex global regulatory landscape across the US, Europe, Asia and other key markets. Deloitte's FastForward™ for Life Sciences embeds compliance and privacy by design from day one, reducing rework and delays."

– Nico Kleyn, Life Sciences leader, Deloitte EMEA

Reducing complexity within life sciences 

This offering draws upon Deloitte Digital's broader FastForward™ approach for Salesforce, which is designed to help mid-size organizations accelerate value through pre-built assets, deep industry experience and AI and data capabilities. Beyond the technology, this collaboration provides the necessary guidance and change management support to help organizations navigate the complex people and process shifts inherent in digital transformation, helping ensure a smooth transition as they adopt these new capabilities. Combined with Deloitte's deep sector knowledge, this can provide an important component for a market segment where agility is a priority while meeting complex regulatory requirements.

"Salesforce sets the governance framework and quality bar that every certified partner utilizes with our accelerated life sciences program. That consistency is what makes implementations catch risk early, no matter who's leading delivery," said Cahba Kingwood, Senior Vice President, Global Life Sciences Acceleration Hub at Salesforce. "Deloitte has built deep experience following that structure, and  FastForward™ reflects that investment. It gives small and mid-sized life sciences organizations a collaborator with a proven, repeatable playbook, built on Salesforce's standard for success. We look forward to working with Deloitte as they bring this program to our shared customers through active collaboration from the Global Life Sciences Acceleration Hub."

"Life sciences organizations are operating in an increasingly complex regulatory environment where even out-of-the-box solutions can require additional configuration to get right," said Joe Ferraro, SVP & GM, Agentforce Life Sciences at Salesforce. "Our industry-specific infrastructure provides the secure, agentic foundation that handles the heavy lifting by design, while Deloitte brings the blueprint that mid-sized organizations need to scale. Together, we're removing the start-from-scratch barrier and giving these organizations an enterprise-grade operating system from day one."

To learn more about how Deloitte and Salesforce's collaboration is enabling transformation for the Life Sciences industry, please click here. 

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 9,000 U.S.-based private organizations. At Deloitte, we strive to live our purpose of making an impact that matters for our people, clients, and communities. We bring together distinct talents, technologies, disciplines, and an ecosystem of alliances to help tackle today's most complex business challenges and drive long-term progress. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 180 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte's approximately 470,000 people worldwide connect for impact at www.deloitte.com.

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SOURCE Deloitte