Deloitte Project with Virginia Department of Social Services Wins Innovation Award

Jun 10, 2013, 09:32 ET from Deloitte

NEW YORK, June 10, 2013 /PRNewswire/ -- The Richmond Technology Council (RichTech) recently honored the Virginia Department of Social Services (VDSS) with its Innovation in Utilization Award for the Virginia CommonHelp self-service portal designed and developed by Deloitte. The award recognizes "the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others' benefit."

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Virginia CommonHelp is currently being used by 800,000 citizens to pre-screen and apply for programs like Temporary Assistance for Needy Families (TANF), Medicaid, Supplemental Nutrition Assistance Program (SNAP), child care and home energy assistance. Program participants may also check their benefit status, renew their applications and report any changes to VDSS.

VDSS workers use the award-winning system to improve customer service, increase efficiency, and modernize the Commonwealth's outdated eligibility system.

Following the RichTech awards ceremony held on May 8, 2013, Virginia's Secretary of Health and Human Resources Dr. William A. Hazel remarked, "I am very proud of the team at VDSS and would like to acknowledge the support provided by the Virginia Information Technologies Agency and Deloitte as their colleagues in this endeavor."

Last fall, when Governor Bob McDonnell launched Virginia CommonHelp, he said, "Technology is changing how state agencies do business. Self-service delivery systems not only save time and money, they improve the efficiency of government by providing online flexibility and services our citizens have come to expect from the private sector."

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SOURCE Deloitte