DHgate.com Partners with SquareTrade to Offer Protection Plans for All Consumer Electronics

SAN FRANCISCO, Oct. 27, 2014 /PRNewswire/ -- DHgate, a leading e-commerce marketplace focused on cross-border trade of Chinese goods, announced today that it will provide its U.S. buyers with the leading consumer-rated protection plan and repair service through SquareTrade. Showing its innovative thinking and focus on providing valuable services to customers, DHgate is the first Chinese e-commerce company to offer SquareTrade. The partnership makes SquareTrade protection plans immediately available for cell p­­hones, tablets, computers, MP3/4 players, home audio/video and a wide variety of other consumer electronics products.

"DHgate is always looking for ways to improve the customer shopping experience and offer solutions beyond the initial customer transaction," said Diane Wang, DHgate CEO. "Through SquareTrade, our customers will have a better shopping experience and post-sales service, while sellers will be able to reduce their service costs and increase their transaction volume."

"In the global cross-border e-commerce market, this type of protection for buyers is almost unheard of," said Noah Herschman, DHgate COO. "This is just the next step in making direct import products as safe and easy as buying from domestic sources."

SquareTrade provides DHgate customers a protected buying experience:

• Customers can purchase SquareTrade protection during the checkout process
• SquareTrade protection includes a service guarantee upon receipt of the product, as well as free return shipping on portable items for any mechanical or electrical failures
• Customers can file a claim and have their product repaired within five business days
• If the item cannot be repaired, SquareTrade will reimburse the customer for the cost of the product

The warranty also carries through to consumers who buy covered products through U.S. SMBs sourcing from DHgate.

"We are excited to partner with DHgate because of its excellent track record for customer service, which aligns with SquareTrade's core value of putting customers first," said Raj Kapoor, SVP, North America, SquareTrade. "Additionally, China is an increasingly important market for SquareTrade, so this partnership enables us to develop strong relationships with China suppliers and better understand their needs."

DHgate has amassed a global customer base on both sides of the sales channel, with 5.5 million buyers in more than 200 countries, and 1.2 million sellers from across 33 China provinces that use DHgate as their storefront. The U.S. is the top market for both sales and total customer base, with organic growth in the market accounting for 50 percent of total merchandise sales for the company. Top categories include cell phones and accessories, electronics, computers and networking.

For more information about DHgate, please visit www.dhgate.com, follow on Twitter: https://twitter.com/dhgate, or become a fan on Facebook: https://www.facebook.com/dhgate.

About DHgate
Founded in 2004, DHgate is the first-to-market, transactional e-commerce platform focused on cross-border trading China goods. More than 5.5 million enterprise and consumer buyers from more than 200 countries source goods through DHgate, including consumer electronics, cell phones accessories, health and beauty, and fashion and bridal. DHgate is the second online retail company founded by Diane Wang - she previously sold joyo.com to Amazon in 2004, today known as Amazon China. The company is headquartered in Beijing and has teams and offices across the globe. Learn more at www.dhgate.com.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life's frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today's consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade's investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

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SOURCE DHgate

Related Links

http://www.dhgate.com