Dialpad's Breakthrough Communications Analytics Provides Actionable Insights Across Voice and Messaging Usage
Easy-to-access "analytics for everyone" arms administrators with essential views of today's mobile and distributed workforce, allows employees to better manage their workday
SAN FRANCISCO, April 5, 2016 /PRNewswire/ -- Dialpad, communications for the modern workplace, today announced general availability of Dialpad Analytics, providing actionable insight into today's mobile and distributed workforce. Dialpad Analytics works "out-of-the-box," giving easy-to-use access to phone and messaging usage by person, department and location, enabling organizations to precisely visually understand employee engagement anywhere in the world. It enables modern workers to easily see their own usage and communications patterns to better manage their workday. With Dialpad Analytics, businesses finally have the power to improve employee engagement and productivity by understanding communications usage across any medium, a capability completely lacking in legacy phone systems and first-generation cloud-based communications platforms.
"Managers and IT administrators have been flying blind for a long time with legacy business communications systems," said Dialpad CEO Craig Walker. "When you can't access fine-grained usage details, it makes it impossible to manage your sales and support teams, and you can't see plummeting desktop phone usage or your current system. Modern workers are on the move and communicating via voice and messaging, inside and outside the company, using multiple devices. Dialpad provides the analytics administrators have always wanted and needed to understand the relationship between communication patterns, productivity and innovation."
Dialpad's analytics are easy to use, automatically highlighting the information administrators and workers require and eliminating the need to export and dig down through complex tables and graphs. Administrators gain actionable insight into voice and messaging usage patterns to gauge how effectively workers connect with their audiences, no matter where they work, in remote offices or on the road. Insights include:
- General productivity information, such as calls and minutes of use by user, departments or offices,
- Calling patterns by office to gauge relative productivity and performance, and
- Vital sales and support agent information, such as missed calls and the number of voicemails received, to assess sales and support efficiency.
"The modern workplace requires a new set of analytics that reflect how workers today actually communicate," said Vivint Solar Director of IT Infrastructure, Mike Hincks. "With Dialpad Analytics, our administrators will be able to peek into any office anywhere in the world to check overall usage patterns and see exactly how departments and individuals engage with their audiences. This knowledge will directly impact our ability to work with our teams to improve productivity."
Top Dialpad Analytics Features
- Automatic presentation of attractive graphs showing current calling trends – no need to download and make sense of data.
- Statistics on calls for any office, department, or individual in an easy-to-understand visual format.
- Minutes used by device, enabling administrators to understand how workers engage with audiences.
- Number of messages per user – in and out of network.
- A leaderboard ranking callers by number of calls, minutes, average length of call, missed calls and voicemails received.
- Employee statistics accessible by individual workers showing the number of calls made and received each day, average call length, number of people contacted, and more.
"In the world of the cloud, an analytics capability isn't just for admins to track minutes," said Dialpad's VP of Product Vincent Paquet. "It's a strategic enabler, allowing decision makers to fully assess how workers communicate and connect in order to improve worker engagement and productivity. It's also for today's workers, who like the idea of using analytics to understand how to better manage their time and connect with people. With Dialpad Analytics, we've eliminated all the complexity around accessing the analytics that users really want and need."
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ABOUT DIALPAD
Dialpad is communications for the modern workplace. Available on any device, anywhere, Dialpad includes voice, video, group messaging, SMS, MMS, conferencing, screen sharing, and document sharing, and is integrated with Microsoft Office 365 and Google Apps for Work. Dialpad customers include 60 percent of the Fortune 500, high-growth enterprises and forward thinking organizations including Motorola Solutions, ClassPass, Warby Parker, Vivint and Hillary Clinton. Formerly known as Switch.co, Dialpad is funded by Amasia, Andreessen Horowitz, Felicis Ventures, GV (formerly Google Ventures), Softbank and Work-Bench. For more information, visit dialpad.com and follow @DialpadHQ on Twitter.
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SOURCE Dialpad
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