LAS VEGAS, Oct. 3, 2016 /PRNewswire/ -- Digital Federal Credit Union (DCU), a $7.1B credit union headquartered in Marlborough, Massachusetts, was today presented with an Excellence in Technology Award at the 21st Annual CUNA Technology Council Conference. The credit union was recognized for its deployment of Ascern, a monitoring and predictive analytics tool from SMA Solutions of Houston.
The credit union started by using Ascern to replace a tool that monitored ATM devices, card services switches and shared branching. DCU now uses Ascern to monitor a wide range of other devices and transaction patterns. Using Ascern's heat map feature, the credit union can instantly see when to schedule routine system maintenance. The end result is that the credit union has saved time and money while addressing a myriad of issues.
"Ascern has increased visibility by providing end users with relevant and reliable real-time and predictive data in a straightforward design," said Allison Cormier, DCU's IS operations team lead. "Ascern provides a means to identify a problem or potential issue, calculate our next course of action and then measure the success rate of our reaction.
About SMA Solutions
SMA Solutions, a privately held company based in Kingwood, Texas, provides transformative software tools that allow organizations in all industries to significantly increase productivity, efficiency and accuracy. Its flagship product, OpCon, is the most robust IT automation solution available in the marketplace. Ascern provides unprecedented access to real-time data, enhancing both the quality of information and the speed with which decisions can be made. Additional information is available at http://smasolutions.it.
For more information:
Keith Landry, SMA Solutions, (281) 446-5000, Email
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SOURCE SMA Solutions