NEW YORK, Sept. 13, 2012 /PRNewswire/ -- Dimension Data, the $5.8 billion global specialist IT solutions and services provider, today announced that it was named, for the second year in a row, to the InformationWeek 500 annual listing of the nation's most innovative users of business technology. The 2012 list recognizes Dimension Data for its comprehensive disaster recovery project designed to ensure seamless business continuity for clients in the event of a natural disaster or an outage caused by other circumstances. The 2012 list was revealed on Tuesday, September 11, 2012 at a gala awards ceremony at the exclusive InformationWeek 500 Conference at the St. Regis Monarch Beach Resort, Dana Point, Calif.
Dimension Data's disaster recovery project was a significant achievement that included deploying the next generation of service architecture across its five Global Service Centers, while simultaneously implementing a data center consolidation project in the Americas region. In addition, to mitigate risk and the chance of both centers being affected by outages due to a natural disaster or regional backbone failure, a failover capability using a data center in another geographical region was implemented.
"This project was a tremendous undertaking, but with a highly productive and effective collaboration between IT and service operations, and by integrating a number of best-in-class products, as well as Dimension Data's own networking, security, datacenter and storage expertise, we were able to pull it off successfully," said Darren Augi, vice president, Information Technology, Dimension Data Americas. "Within 10 short weeks, our data center was up and running with a failover capability. When the Northeastern hurricane Irene hit soon after, we were confident that a full restoration of our remote data center could be done if needed, ensuring the seamless continuity of our clients' business operations."
As a result of the company's disaster recovery project, Dimension Data's Global Service Centers are now able to confidently assure its clients a resumption of remote infrastructure operations not only within its Service Level Agreement (SLA) of four hours after a complete main datacenter loss, but likely closer to two hours, a significant improvement compared to industry standards. This superior level of service reinforces Dimension Data's core value of putting its clients at the center of all they do.
"The InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year's innovations were particularly impressive," said InformationWeek Editor In Chief Rob Preston. "What the editors looked for are unconventional approaches—new technologies, new models, new ways of grabbing business opportunities and solving complex business problems with IT."
Dimension Data was also named to the 2011 InformationWeek 500 list for its Adoption Management Program (AMP) designed to help the company's employees across the Americas communicate more effectively through the use of unified communications and collaboration (UC&C) solutions.
InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America's best-known companies. Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.
About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com
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SOURCE Dimension Data