DinoBulk provides help to its non-English speaking customers

HONG KONG, Aug. 6, 2013 /PRNewswire/ -- DinoBulk, a subsidiary of DinoDirect China Limited, has a number of customers who may not be that proficient in English. This can be really bad for them and can affect their business too. Insufficient English proficiency can affect dropshipping as it becomes difficult to understand the requirements of the customer. Hence, orders may be taken incorrectly which may even result in goods being shipped to the wrong address.

An Italian customer, Filippo, was not very comfortable with his English skills. He is 34 years old and in the clothing business. Upon moving his business online, he realized that he could not speak to his suppliers properly. This led to his receiving the wrong kind of goods. In addition, even the pricing was incorrect. There were errors in shipping as the wrong addresses were provided. All this led to losing those suppliers and having to go looking for new ones. A new supplier meant that it would take time for processes to be followed.  This meant delays in shipping and even a dip in quality. All this ultimately led to customer dissatisfaction. This was in 2012. The next year, Filippo discovered DinoBulk and things quickly improved.

The staff at DinoBulk became aware of these language problems and hence decided to do something about it. This is why there is now DinoBulk French, DinoBulk Spanish, DinoBulk German, DinoBulk Italian and even DinoBulk Japanese. Now, people like Filippo do not need the help of a customer relations executive while dealing with their suppliers. They are able to place their orders properly without any shipping problems. This means delivery on time and getting proper quality goods which leads to customer satisfaction. This also means a huge saving of time and effort.

This multi-lingual facility also benefits DinoBulk. Different language sites mean that they are able to focus on specific regions and cater to their demands specifically. So the French DinoBulk site caters more to the French clientele. The products there would include those that are favoured by the French, such as apparel and perfumes.

This facility is being high appreciated by people around the world who are not comfortable talking in Chinese or English. Now they have a site which is in their own language which makes them feel very warm and welcome. This translates to a drastic decrease in ordering issues and also enables users to be able to communicate in their native language and run their business in a more efficient way.

Related links:

http://www.dinobulk.com/

http://www.dinobulk.com/dropshipping/

SOURCE DinoDirect China Limited