CLEVELAND, June 22, 2017 /PRNewswire/ -- Direct Opinions has announced it will be a sponsor at The Secret Service Summit (http://www.secretservicesummit.com), America's #1 Customer Service conference. Direct Opinions will be a part of helping leaders learn and implement their own customer service revolutions.
Angela Crawford, PhD, CMO for Direct Opinions (http://www.directopinions.com), and a Human Experience Strategist, will join an impressive lineup of speakers who turn research into ideas that help organizations grow. She will share "10 Steps to Igniting Passion within People," based on qualitative and quantitative research methods that demonstrate how leaders can go well beyond focusing on customer and employee engagement and move toward designing organizations and roles where people experience passion. Summit attendees will learn why our brand identity is no longer within our control and how we can fuel growth through people living out their passion.
Join Crawford and other expert speakers at the premier #cx #custserv event of 2017: www.secretservicesummit.com/register
"Direct Opinions is thrilled to once again be part of the Secret Service Summit. Delivering world class service starts with igniting the passion that is already within employees, and we're looking forward to giving attendees actionable insights that help them build their best possible team in 2017," said Crawford.
"Having a company like Direct Opinions be part of the Secret Service Summit is a critical piece to our goal of making the Secret Service Summit the customer service conference in the world," says John DiJulius, President of The DiJulius Group. "Many of our own consulting clients already use Direct Opinions and rave about their work and the difference they have made in organization. Direct Opinions provides two major benefits to Summit attendees: 1) A subject matter expert providing breakout sessions during the Summit on how to effectively measure customer and employee satisfaction and use that data to improve their overall customer experience, and 2) A resource for our clients to be able to tap into their expertise and tools to create a Return on Experience dashboard that will have a significant impact six, twelve and eighteen months from now."
About Direct Opinions: Direct Opinions is a market research firm that provides customers with insight to support complex business decisions. Specializing in satisfaction and loyalty measurements for both customer and employee experiences, Direct Opinions' survey solutions produce strategic value to help our customers identify their competitive advantage and drive profitable growth. Dedicated to delivering actionable insights, we leverage the power of qualitative and quantitative research methods to gather the most impactful information that provides answers, not just data. We help our clients understand specifically what they need to do to grow their business using innovative techniques that connect key insights across organizational silos. For further information, please visit www.directopinions.com.
About The DiJulius Group
The DiJulius Group (http://www.thedijuliusgroup.com), headquartered in Cleveland, Ohio, is the leading authority on world-class customer experience. The DiJulius Group's relentless mission is to help your organization change the world by creating a customer service revolution.
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SOURCE The DiJulius Group