SHENZHEN, China, July 14, 2016 /PRNewswire/ -- DressLily, an ecommerce initiative that aims to make online shopping a breeze for their customers, recently took a giant step forward to register the feedback of their buyers. The ecommerce store that houses all sorts of fashionable clothing for men and women, lingerie, shoes, fashion jewellery, wigs and accessories, launched its Order Review Function only yesterday.
According to the management, the order review function will shower redeemable reward points upon the shoppers, and the buyers' feedback will be aggregated and analysed by the market analysts of the ecommerce company to bring significant changes in the purchasing process, payment method, and product return policies. It will also help them in analysing the quality of their products.
"It was a decision taken by the higher management in order to compile and collate user feedback and use it effectively for betterment of the products we offer and our customer service. Customers who will review the ordering process, shipping, logistics, delivery and all other aspects of our services that directly affect our customers will earn reward points for their time. The reward points are redeemable on the next purchase," told the marketing head of DressLily during a press conference.
"The main objective is to improve our after sales services and customer services. The reward points would encourage our existing customers to leave their valuable feedback. This will help us in a great way to serve them better from the next purchase onwards. It may take some time, but it is worth the time and effort," added the marketing head.
The Marketing Director of DressLily shed more light on the Order Review System during the press conference. He explained the system in its finer details to the press. "We are seeking user feedback for six different aspects of sales and customer service. Customers who are willing to rate our service need to review our shipping, product, payment, customer service, return service, and our website. Customers are also requested to give us an overall rating. We would love to hear from our customers," the Marketing Director added.
About the Company
DressLily is an ecommerce store selling fashion apparels, accessories, footwear, home decoration and improvement items, jewellery and wigs.