DX.com Launches "AU Direct" to Enhance Australian Customer Service

Nov 05, 2012, 10:00 ET from DealExtreme

HONG KONG, Nov. 5, 2012 /PRNewswire/ -- DX would like to announce a new program aimed directly at their large Australian customer base. The program, titled "AU Direct," will greatly enhance order processing, tracking and shipping efficiency.

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"DX's AU Direct program will allow us to serve our Australian customers better than ever before. We anticipate a huge response to this upgrade in our services," said Mr. Qiu, DX.com senior marketing executive.

Program Enhancements

Shipping destinations include most areas of Victoria, New South Wales, Queensland, Tasmania and South Australia, though this may expand in the near future. *

Orders will be delivered to customers within 5-7 business days to most destinations in Australia using Toll Global Express - the largest express logistics company in Australia

Delivery information is provided by TOLL, though customers should note that delivery times may vary during peak order periods, inclement weather or other conditions outside of DX's control.

AU Direct is offering free, whole process and on-time order tracking services to AU Direct clients (ONLY). Please check the shipping status with the customer tracking number at www.tollglobalexpress.com

* Please note that if we assume customer orders cannot hit on the road in 3 days, we will contact the customer to get customer permission or fully refund within 3 business days.

Should readers have any questions about AU Direct delivery, please contact our customer service staff at http://services.dx.com/

DX is confident that they will open more regions of Australia to AU Direct ordering in the near future.

Stay tuned to more news regarding AU Direct, as DX continues to bring more features and services to the program.

DX is dedicated to bringing to Australian customers the very best in services as well as the largest array and hottest product offerings.  DX will continue the tradition of free worldwide shipping and reasonable prices. DX.com is the NO.1 choice for gadgets on the Internet and the retailer most dedicated to the continual improvement of the way in which it does business.



SOURCE DealExtreme