E-Commerce Report 2010: Fewer Fraud Attempts in European Online Trade

Dec 02, 2010, 06:52 ET from Deutsche Card Services GmbH

COLOGNE, Germany, December 2, 2010 /PRNewswire/ -- The number of fraud attempts in European online trade has declined slightly. This is one of the results of the new E-Commerce Report 2010 by Deutsche Card Services. In case of the most popular e-commerce payment method - the credit card - fewer chargebacks after a cardholder complaint were caused by fraud attempts. This is evident from the fact that the share of chargebacks on the grounds that the purchase was not authorised by the cardholder or that the card was not presented fell by 7%. At 0.34%, the chargeback ratio - the share of credit card transactions charged back after an objection by the cardholder - is still low. The non-payment risk is higher for men than for women. Furthermore, it is higher for both British shops and British customers and is above the European average. It applies to all card payments in e-commerce and, with one exception, to direct debits, that a higher transaction value means a higher non-payment risk. More information: http://www.deutsche-card-services.com/en/ecommerce-report0/e-commerce-report. html.

The E-Commerce Report analyses purchasing and payment behaviour and non-payment risks in online trade; the study has been published annually since 2002. In contrast to other research, the study by the Deutsche Bank subsidiary is based on real-life purchases and not on surveys. It starts from about 24 million transactions processed via the Deutsche Card Services platform. All data are fully anonymised and comply with all data-protection requirements. The study is available from the online shop of Deutsche Card Services.

    General non-payment-risk trends in e-commerce:

    - Fewer fraud attempts

    - Non-payment risk higher for men

    - Higher non-payment risk in British shops

    - Chargeback ratio declines further

    - Higher transaction values result in higher non-payment risks generally

    Complete press release:
    Deutsche Card Services
    Tobias F. Hauptvogel

SOURCE Deutsche Card Services GmbH