Eight Tips to Help Homeowners Get Their Loan Modification Application Reviewed by Mortgage Company

CredAbility Helps Homeowners Navigate Mortgage Modification Process

ATLANTA, July 27 /PRNewswire-USNewswire/ -- Many homeowners seeking a loan modification to lower their monthly mortgage payments and avoid foreclosure continue to find the application process a complex web, often causing them to give up before their application is ever reviewed by their mortgage company.

Certified housing counselors for CredAbility, a national nonprofit credit counseling and education agency, speak daily with hundreds of homeowners seeking a loan modification or other solutions to keep their homes.  The organization has several tips for people that will help them increase the chances that their application is reviewed as quickly as possible.

"A homeowner needs to collect and send several documents that tell the mortgage company why you need a modification, and it needs to be done in a timely, organized manner," said Michelle Jones, senior vice president of counseling for CredAbility.  "Once a homeowner has submitted these documents, they need to stay in regular contact with the company. With hundreds of thousands of applications under consideration, homeowners must take matters into their own hands to make sure their application gets to the right person at the company."

Here are CredAbility's recommendations for homeowners seeking a loan modification:

Speak With a Nonprofit Housing Counselor to Understand Investor Rules for Your Loan.  Every homeowner's mortgage loan is different, so don't rely on information you may have heard from your neighbor or your sister-in-law, even if they received a loan modification.  For example, if your 30-year, fixed interest rate loan is owned by one investor, and your neighbor's is owned by another investor, the rules governing a loan modification may be quite different.  A certified counselor at a nonprofit credit counseling agency can help you find the investor who owns your mortgage and determine your options.

Submit All Documents That Prove Your Current Income. Income verification is critical, but  homeowners sometimes don't provide their mortgage company with recent documents. If you lost a job in June, don't provide pay stubs from March.  In addition to recent pay stubs and other traditional income sources, homeowners should also provide a document called a "contribution letter."  This letter explains the source of any household income that is not easily verified.  For example, a servicer will want to know the total household income of a married couple, even if only one person's name is on the loan.  The letter could also include income verifying that you have a roommate that pays rent.

Submit Current Bank Statements. Recent bank statements allow your mortgage company to verify your income and expenses.  This information enables the mortgage company to see your monthly expenses for food, utilities and other expenses and determine whether you will have enough money to make your mortgage payment.

Mail Your Documents to the Mortgage Company. Many people prefer to send all of their documents by fax or scan their documents and send them via email.  However, postal mail is usually more reliable, especially if it's addressed to the person you spoke with at the mortgage company.  Faxes often get lost.

Label Each Page With Your Name and Loan Number.  One of the most common complaints among homeowners is that the mortgage company loses their documents.  You can help your own cause by writing your name and loan number on each page of every document.

Fully Explain Any Recent or Unique Income Changes.  For example, a bank deposit may show various one-time transactions, such as an asset sale, cash gifts from family members or a bonus.  Unless you explain this one-time increase in income, the servicer may not understand it and use this information to deny your loan modification.

Include a Timeline in Your Hardship Letter.  Every application for a loan modification must include a "hardship letter" that explains the reasons for your request.  But the letter must have specific dates explaining when an income loss has occurred.  If your spouse lost her job on July 15 and your family income will decrease by $3,000 beginning in August, your letter needs to provide these details.

Call Your Mortgage Company Every Week.  Many homeowners work extremely hard to submit all of their paperwork to the servicer – and then wait for weeks before picking up the telephone to call them about the status of their application.  This is a mistake for several reasons: the person handling your application may quit; the application may be transferred to another person; the company may need more information.  You get the picture.

About CredAbility

CredAbility is one of the leading nonprofit credit counseling and education agencies in the United States, serving clients in all 50 states plus Guam, Puerto Rico and the U.S. Virgin Islands, in both English and Spanish. In addition to providing counseling via telephone and internet, CredAbility operates 28 offices across the southeast, including 25 offices where people can receive in-person counseling.

CredAbility is a family of Consumer Credit Counseling Service agencies that include CCCS of Greater Atlanta, CCCS of Central Florida and the Florida Gulf Coast, CCCS of Palm Beach County and the Treasure Coast, CCCS of East Tennessee and CCCS of Jackson (Mississippi).

CredAbility is accredited by the Council on Accreditation and is a member of the Better Business Bureau and the National Foundation for Credit Counseling (NFCC). Governed by a community-based board of directors, CredAbility is funded by creditors, clients, contributors and grants from foundations, businesses and government agencies. CredAbility provides 24/7 service by phone at 800.251.2227 and online at www.CredAbility.org .

SOURCE CredAbility