Eliza Corporation and PacificSource Health Plans Reveal Strategies that Significantly Improve CMS Star Measures for Medicare Advantage Plans

AHIP-sponsored webinar highlights the most effective ways to improve member healthcare experiences while closing gaps in care

News provided by

Eliza Corporation

Nov 25, 2014, 08:17 ET

DANVERS, Mass. and SPRINGFIELD, Ore., Nov. 25, 2014 /PRNewswire/ -- Eliza Corporation ("Eliza") and PacificSource Health Plans ("PacificSource") will conduct a webinar to reveal strategies, best practices, and results of a successful member engagement program based on multi-channel outreach. Produced by America's Health Insurance Plans ("AHIP"), the webinar will feature Jennifer Moss Lewis, Director of Medicare Programs, and Elizabeth Bainter, RN and BSN, Director of Clinical Quality Improvement from PacificSource, as well as, Marc Jeffreys, Senior Vice President of Consumer Markets at Eliza Corporation.

Webinar Details:

Date:	Thursday, December 4, 2014
Time:	1:00 p.m. Eastern / 10 a.m. Pacific
Attend:	Register here

Questions to be addressed include:

How can member-centric data segmentation boost outcomes for key measures in the areas of clinical care, preventive screenings, medication adherence, HOS and CAHPS?
What are the most effective ways to extend the value of existing resources, such as doctors, clinicians, and nurses?
Which communications channels are most effective for engaging with the Medicare population?
How can the short- and long-term success of member engagement programs be measured?

Webinar Speakers:

Jennifer Moss Lewis is responsible for leading critical initiatives in support of optimizing PacificSource Medicare product's overall competitive position, specifically through business development, member experience, quality scores, aligned provider relationships, and program financial performance. She directs Medicare product development and senior product sales, as well as marketing, communication, brand management and member engagement for both Medicare and Medicaid programs.

Elizabeth Bainter, RN and BSN, is responsible for key PacificSource quality improvement programs, including CMS Stars, NCQA Accreditation, Medicare Risk Adjustment HEDIS and CAHPS. She is an essential leader in the development of member and provider engagement strategies to support quality improvement goals. Elizabeth is passionate about quality, and is dedicated to ensuring that PacificSource members receive quality care.

Marc Jeffreys is responsible for Eliza's strategy and planning for Medicare, Medicaid, and Individual plan clients - particularly in the context of health care reform's shift toward consumerism. He has deep experience in the health insurance market, including his prior role as Director and Head of Marketing Strategy in the Direct Marketing & Analytics division of Aetna. In that role, Marc was responsible for marketing strategy and planning for Aetna's individual Medicare, individual voluntary and group retiree business lines.

About PacificSource Health Plans
PacificSource Health Plans is an independent, not-for-profit community health plan serving Oregon, Idaho, and Montana. Founded in 1933, PacificSource is based in Eugene/Springfield and has offices in Portland, Bend, Medford, and three other Northwest communities. The PacificSource family of companies employs 700 people, serves more than 300,000 individuals, and has 6,200 employer clients throughout the Northwest. PacificSource Community Health Plans, Inc. is a subsidiary of PacificSource Health Plans and markets Medicare Advantage products under the name PacificSource Medicare. For more information visit PacificSource.com.

About Eliza Corporation
Eliza Corporation ("Eliza") is the pioneer and recognized leader in Health Engagement Management. Eliza draws from over a 1.5 billion interactions with people about their health, and blends business intelligence, technology, and communication expertise to improve care experiences, reduce costs and advance population health. Each program is powered by Eliza's engagement-based analytics and population segmentation, and delivered via patented speech recognition technology, rich web and a multi-channel delivery platform (including automated calls, emails, text messages, mail, social and mobile interactions). These programs consistently yield the best outcomes in the industry in terms of increased engagement, health and wellness measures, and sustainable ROI. Eliza was founded in 1998 and is headquartered in Danvers, Massachusetts. For more information, please visit www.elizacorp.com.

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